Account Manager

Socket.dev; Oakville; On-site; CAD 70,000 - 100,000; Full time

Job summary

Precision Record Pressing in Oakville is seeking an experienced Account Manager to work with artists, record labels, and music industry partners on vinyl and CD projects. This full-time role focuses on building strong client relationships, delivering proactive support, preparing accurate quotes in Precision’s ERP, and coordinating with Graphics and vendors to ensure production precision.

Candidates must reside in Canada, be legally eligible to work without sponsorship, and be willing to visit

Qualifications

• Minimum 3–5 years of experience in account management, sales, or CRM.
• Experience in manufacturing, print, packaging, or music industry preferred.
• Strong organization and time management in a deadline-driven environment.
• Proficiency with ERP and CRM systems; Google Workspace and MS Office.
• Excellent written and verbal communication.

Responsibilities

• Engage with labels, artists, management and music industry clients to define project specs and scheduling.
• Prepare accurate quotes in Precision’s ERP for vinyl and CD projects.
• Collaborate with Graphics, production and vendors to ensure pricing, specs and production accuracy.
• Partner with the Color Program Lead to translate ideas into feasible production outcomes.
• Enter and manage orders through to completion, ensuring accuracy and on-time delivery.
• Revise quotes and orders as requirements evolve and reflect changes in the system.
• Coordinate with Production and internal teams to move projects forward and resolve issues.
• Identify delays or risks and take prompt action.
• Provide proactive customer support throughout project lifecycles.

Skills

Account management

Sales

Customer relationships

Project management

Communication

Tools

ERP systems

CRM platforms

Google Workspace

Microsoft Office

Job description

Precision Record Pressing is a leading vinyl record pressing company with multiple locations in the Greater Toronto Area. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment, and enthusiasm of our employees.

We are currently looking for Account Manager to join our Oakville team. This is a full-time, permanent opportunity that will work directly with artists, record labels, and music industry partners on their vinyl and CD projects. This role is ideal for a motivated, detail-oriented professional who thrives in a fast-paced environment and values both customer relationships and operational precision.

We are looking for a positive, energetic person who is highly motivated and wants to work in a team environment!

Candidates must reside in Canada and be legally authorized to work in Canada without sponsorship now or in the future.

Responsibilities

• Engage with record labels, artists, management companies, and other music industry clients to define vinyl and CD project specifications and scheduling requirements.
• Prepare accurate quotes in Precision’s custom ERP system for vinyl and CD projects.
• Work with the Graphics department, internal print division, and external vendors to develop accurate pricing and specifications for bespoke print projects, ensuring feasibility, cost competitiveness, and production accuracy.
• Partner with the Color Program Lead to translate customer ideas for unique or specialty vinyl effects into feasible production outcomes.
• Enter orders and manage them through to completion, actively monitoring progress to ensure accuracy, timeliness, and on-schedule delivery.
• Revise quotes and orders as customer requirements evolve, ensuring all changes are accurately reflected in the system.
• Collaborate with Production, Graphics, and other internal teams to move projects through the system and resolve artwork, audio, or scheduling challenges.
• Identify potential delays or production risks and take prompt action to resolve them.
• Provide proactive, high-quality customer support throughout the full lifecycle of each project, including guidance, updates, and issue resolution.
• Conduct regular virtual and in-person meetings with clients to review active projects, priorities, and upcoming opportunities.
• Build and maintain strong customer relationships through regular communication and account development.
• Identify and pursue growth opportunities within existing and prospective accounts.
• Stay informed on new product offerings and production capabilities at Precision and actively promote them to clients.
• Continuously develop product and production knowledge to strengthen vinyl and print expertise.
• Attend and actively participate in biweekly Account Manager meetings.
• Conduct in-person client visits as required, primarily locally, with occasional travel as needed.

Physical Demands

• Sedentary, office-based role that requires the ability to operate standard office equipment.
• Position requires sitting at desk ¾ or more of day
• Substantially repetitive movements of the arms, wrists, hands and/or fingers.
• Required to have visual acuity to perform activities including but not limited to analyzing data and figures, viewing a computer screen, extensive reading
• Position requires travel by multiple methods of transportation including air and ground; ability to navigate transportation hubs, client locations, airports and sit for extended periods of time during travel
• Stand and walk for moderate periods during on-site client visits

Requirements/Qualifications

• Minimum 3–5 years of experience in account management, sales, or customer relationship management, preferably within manufacturing, print, packaging, or the music industry.
• Strong understanding of project-based sales and order management workflows.
• Demonstrated ability to manage multiple complex projects simultaneously while maintaining accuracy and attention to detail.
• Experience working with ERP systems and CRM platforms; proficiency in Google Workspace and Microsoft Office.
• Excellent written and verbal communication skills, with the ability to communicate clearly with both clients and internal teams.
• Strong organizational and time management skills in a deadline-driven environment.
• Commercial awareness and ability to identify growth opportunities within existing accounts.
• Self-motivated, proactive, and comfortable taking ownership of customer accounts.
• Willingness and ability to conduct local client visits, with occasional travel as required.

As a condition of employment, the successful candidate will be required to submit a clear Criminal Record Check, at their own expense, prior to start date.

We thank you in advance for your application, however only successful candidates will be contacted.

Precision Record Pressing is committed to and supports diversity and inclusion practices. We will accommodate any needs under the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through the application and/or recruitment process, please contact [e-mail] to allow opportunity for appropriate accommodations to be made.

AI Use:We use artificial intelligence screening tools to help assess all applications against job requirements for initial application screening. All shortlisted candidates are reviewed by hiring personnel.

Role Transparency:This posting is for existing vacancies. Shortlisted applicants may be kept on file for future vacancies.

Day shift (M-F)