Account Manager

Acro Commerce; Kelowna; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible start times & earned days off

Remote work options

Professional development support

Employee stipend for training and equipment

Job summary

Acro Media Inc in Kelowna is looking for an Account Manager responsible for client relationship management and strategic growth initiatives. The role demands excellent communication and negotiation skills while working alongside project teams to meet client expectations.

Applicants should have established industry relationships and the ability to nurture clients effectively. The anticipated salary range for this position is CAD $70,000 to $100,000, based on experience and skills.

Qualifications

• Established industry relationships and experience working with executive-level business and marketing leaders.
• Ability to nurture clients through project phases and equip teams with the right information.
• Reliable internet connection capable of sustaining an hour-long conference call.

Responsibilities

• Identify key project streams within accounts using the pain funnel.
• Grow accounts through prospecting activities and maintain project plans.
• Meet/exceed KPIs for sales activity and targets.

Skills

Excellent presentation skills

Strong negotiating skills

Networking skills

Excellent communication skills

Account management abilities

Job description

Career Opportunity

About Acro Commerce

Acro Commerce is a digital agency specializing in e-commerce for B2B manufacturers. With over 25 years of experience, we modernize commerce architecture to help mid‑market organizations reduce time‑to‑market, complexity, and costs. Our expert team builds scalable solutions using modern tools and composable frameworks to drive long‑term growth for our clients.

Account Manager – Responsibilities

• Identify key project streams within accounts by using the pain funnel within meeting cadences.
• Identify key client stakeholders within the project stream.
• Grow accounts through prospecting activities, other streams, and affiliated companies.
• Document connected and decoupled streams and how they interlink.
• Work alongside the Acro Project Manager and client Product Owner to understand epics, sprints, milestones and launches.
• Maintain the program roadmap and each individual project plan.
• Identify and advocate for resources to complete projects.
• Work with Acro Account Executives to develop proposals, contracts, resourcing agreements, and maintain the MSA.
• Complete client budgeting exercises.
• Identify project epics with the client and project team, and develop a JIRA board.
• Present and sell to Director and VP‑level stakeholders.
• Meet/exceed KPIs for sales activity, sales targets, and sales/marketing initiatives.
• Follow the ops process: navigate Ops‑Response, create new Ops, manage timelines, and manage the Ops board.
• Follow CRM processes: enter ops, forecast, update ops, and perform month‑end activities.
• Participate in the creation of sales capture plans and work with the Sales Director to develop a strategic direction for sales each year.
• Assist in the development of strategies and tactics to obtain new contacts and grow accounts.
• Meet/exceed individual sales targets year over year.
• Have knowledge of Sandler sales training or similar training (benefit).
• Target sales growth of 20‑40% year over year.
• Prepare for and have regular debriefs with the Senior Sales Director and VP to track sales activities.
• Travel to customers as necessary to support an account’s program.
• Help accounting with collection‑related issues.
• Represent Acro Commerce in appropriate presentations.
• Be available for daily and weekly meetings with the Director to review activity, opportunities, targets, competitive landscape and overdue accounts.
• Communicate well with Account Managers, Supervisors, and Clients regarding work requests, problems and defects.
• Act as a peer/mentor to other account managers and be comfortable asking for help from team members.

Account Manager – Qualifications

• Established industry relationships and experience working with executive‑level business and marketing leaders.
• Excellent presentation, communication, and collaboration skills.
• Strong negotiating skills and the ability to research new business growth opportunities.
• Excellent people skills and account management abilities.
• Ability to nurture clients through project phases and equip teams with the right information.
• Ability to identify problems before they become significant issues.
• Strong networking skills within accounts for referrals and introductions.
• Reliable internet connection capable of sustaining an hour‑long conference call.
• All offers of employment are contingent upon a successful criminal background check.

Benefits

• Flex start times & earned days off: Work start times are flexible and you may take every second Friday off through our program.
• Remote work: Positions can be performed from a home office or the Kelowna office. Some client contracts require Canada‑based staff.
• Free stuff: Office supplies and beverages available at the Kelowna HQ.
• Fun day: Once a year, a designated fun day is scheduled.
• SPARC Events: Virtual happy hours, team building events, competitions, and other rewards.
• Professional development: Support for learning new technologies and improving delegation skills.
• Culture: A supportive, inclusive environment that balances work seriousness with a light‑hearted approach.
• Employee stipend: Eligible employees can access a stipend account after the first day to purchase hardware, software, training, and receive RRSP matching.
• Salary range: Expected salary range for Canada residents is $70,000–$100,000 CAD, variable by skills and experience.