Account Management (Sales)

OERP; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

OERP Canada is seeking an Account Manager to strengthen relationships with existing clients and uncover opportunities to improve operations with OERP's ERP services. You will become a trusted partner, understanding client goals, managing communications, and coordinating with sales, consulting, and marketing teams to deliver solutions that fit their evolving needs.

In this role, you’ll reconnect with inactive clients, drive renewals, and help our clients get more value from OERP while

Qualifications

• Post-secondary degree or diploma in Business, Commerce, Marketing, or a related field, or equivalent work experience.
• 1–3 years in account management or customer success in SaaS/ERP.
• Experience growing existing accounts via upselling or cross-selling.
• Experience managing multiple client relationships simultaneously.

Responsibilities

• Act as the primary contact for assigned client accounts.
• Build long-term relationships through regular check-ins and engagement.
• Identify upsell and cross-sell opportunities to increase client value.
• Collaborate with sales and consulting on solutions, estimates, and proposals.
• Monitor project health and client satisfaction; address concerns early.
• Track key client metrics and keep CRM records up to date.

Skills

Business acumen

Communication

Problem solving

Self-starter

Education

Degree in Business/Marketing

Tools

CRM system

Familiarity with Odoo

Job description

We are only accepting applications from residents of Canada.

At OERP, we believe great client relationships are built on understanding, collaboration, and a genuine commitment to helping businesses succeed. We’re looking for a proactive and relationship-driven Account Manager to help our clients get more value from Odoo and our suite of services and discover new ways to grow with OERP.

In this role, you’ll work closely with existing clients to strengthen relationships, identify opportunities to improve their operations, and connect them with the right OERP products and services. You’ll also help reconnect with inactive clients and contribute to marketing initiatives that keep our clients engaged with what we do.

If you enjoy working with people, spotting opportunities, and making a meaningful impact on customer success, we’d love to meet you.

EMPLOYMENT type

Full time, Permanent

Employment Location

37.5 hours per week

As soon as possible

Who are We?

About OERP Canada

OERP is a Canadian Odoo Gold Partner helping businesses streamline their operations through thoughtful ERP implementation, consulting, and ongoing support. We work closely with our clients to understand their challenges and deliver practical solutions that support their growth.

We’re a collaborative team that values open communication, shared knowledge, and a hands‑on approach to problem-solving. We believe the best results come from working together, both with our clients and with each other.

As our business continues to grow, we’re looking for someone who shares that mindset and wants to help build lasting client relationships.

The opportunity

Grow Client Relationships as an Account Manager

This is an opportunity to take an active role in the ongoing success of OERP’s clients. Rather than focusing solely on acquiring new business, you’ll work with existing accounts to understand their evolving needs, uncover opportunities, and help them get more out of their relationship with OERP.

You’ll be the person who checks in, asks the right questions, connects clients with relevant solutions, and ensures opportunities don’t go unnoticed. From re‑engaging clients who have gone quiet to introducing services that can address new business challenges, your work will help strengthen client relationships while contributing to OERP’s growth.

You’ll also collaborate with our internal team on client communications and marketing activities, helping ensure our clients stay informed about relevant offerings and developments.

Is This You?

Who We're Looking For

We’re looking for someone who enjoys building relationships and takes initiative in maintaining them. You’re comfortable starting conversations, curious about how businesses operate, and able to recognize when a client could benefit from additional support or a new solution.

You don’t need to be an ERP expert from day one, but you should be eager to learn, comfortable working with different people, and confident coordinating with internal teams to find the right answers.

Most importantly, you’re someone who follows through, communicates thoughtfully, and enjoys being part of a team where people work together to get things done.

Key Responsibilities

What You'll Own and Do

Account Ownership & Relationship Management

• Act as the primary point of contact for your assigned client accounts.
• Build strong, long‑term relationships through regular check‑ins and consistent engagement.
• Learn each client's business, goals, and priorities well enough to be a credible partner to their decision makers.
• Identify upsell and cross‑sell opportunities that increase the value clients get from their Odoo investment.
• Present additional modules, services, and support options, and carry opportunities through from first conversation to signed agreement.
• Collaborate with the sales and consulting teams on solutioning, estimates, and proposals for growth opportunities within your accounts.

Client Health & Retention

• Monitor project health and client satisfaction, proactively addressing concerns before they become problems.
• Gather client feedback and bring it back to the team so that we keep improving how we deliver.
• Protect retention by making sure every client knows who to call and feels heard when they do.

Issue Coordination & Internal Collaboration

• Assist clients with simple issues and questions directly.
• Escalate technical issues to the right internal team and follow them through to resolution, keeping the client informed along the way.
• Work closely with consultants, developers, and project managers to keep commitments and timelines visible on both sides.
• Assist with client communications, campaigns, product and service promotion, and other activities that support engagement and account growth.

Tracking & Reporting

• Track and report on key client metrics, including retention, satisfaction, and revenue growth.
• Keep account records, activities, and opportunities accurate and up to date in our CRM.

Qualifications & Skills

What You'll Bring

Education

• Post‑secondary degree or diploma in Business, Commerce, Marketing, or a related field, or equivalent work experience.

Experience

• 1–3 years of experience in account management, customer success, or a similar client‑facing sales role, preferably in a SaaS, ERP, or tech‑related environment.
• Demonstrated success growing existing accounts through upselling or cross‑selling.
• Experience managing multiple client relationships at once and keeping commitments across all of them.

Skills

• Business & Sales Acumen
  Strong commercial sense, with the ability to understand how a client's business works and recognize genuine growth opportunities.
• Communication & Relationship Building
  Excellent verbal and written communication skills; personable, client‑oriented, and comfortable speaking with everyone from end users to business owners.
• Problem‑Solving
  Ability to understand a client's issue, resolve what you can, and bring in the right people for what you cannot.
• Self‑Starter Mindset
  Proactive and organized, able to manage your own portfolio and priorities without waiting to be asked.

Nice‑to‑Have Skills & Experience

• Familiarity with Odoo or other ERP systems.
• Experience selling to or supporting B2B clients in manufacturing, distribution, wholesale, retail, or professional services.
• Experience working in a CRM to manage accounts and opportunities.
• Proficiency in French.

Success Metrics

How We Measure Success

• Growth in upsell and cross‑sell revenue across your accounts.
• High client retention and satisfaction levels.
• Positive client feedback and relationship strength.

We value meaningful progress and sustainable relationships, not just activity for activity’s sake.

Our values

Why Join OERP Canada?

Own Your Accounts

Manage your own portfolio of clients across diverse industries and see the direct results of the relationships you build.

A Real Path Forward

As a growing company, we offer opportunities to develop your skills, take ownership of your work, and expand your responsibilities as you grow with us.

Work alongside people who care about what they do, enjoy working together, and make time to connect beyond day‑to‑day projects. We believe a positive team environment makes work more rewardable.

Competitive Compensation

Receive a competitive salary, commission structure, and comprehensive benefits package that recognize your contributions and reward your success.

Impactful Contribution

Build lasting client relationships and see the direct impact of your efforts on customer success and business growth. Your contributions will help shape how we serve our clients and how OERP continues to evolve.

Ready to Grow Your Career in Account Management ?