Account Manager

Kaseya Careers; Vancouver; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

Kaseya is seeking an enthusiastic Account Manager to own a portfolio of MSP accounts in Vancouver. You will expand relationships, identify upsell opportunities, and drive revenue growth through proactive account management in a hybrid work setting.

You will collaborate with Customer Success and Sales teams, monitor usage, and develop tailored account plans to maximize value for customers and Kaseya.

Qualifications

• 2+ years in account management or relationship-focused sales.
• Proven ability to meet or exceed sales targets.
• Excellent communication, organizational and interpersonal skills.
• Strong analytical and forecasting abilities.

Responsibilities

• Own portfolio of MSP accounts and drive expansion.
• Re-engage MSP customers with low engagement and build relationships with key decision-makers.
• Develop and execute tailored account plans and conduct business reviews.
• Monitor product usage and adoption metrics to drive growth and retention.
• Collaborate with Customer Success, Sales and other teams to ensure a seamless customer experience.
• Use Salesforce to manage the pipeline and provide accurate forecasting.

Skills

Account management

Sales targets

Communication

Forecasting

CRM systems

Relationship management

Tools

Salesforce

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better - a product, a process, a career - you’ll fit right in.

We build it.

Position Summary

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of MSP accounts, focusing on supporting customers with strong growth potential.

In this role, you’ll be responsible for expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

• Account Ownership & Expansion: Take full ownership of a portfolio of Managed Service Provider (MSP) accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
• Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing MSP customers—especially those with low engagement—connecting with key decision-makers and aligning solutions to their evolving business needs.
• Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
• Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
• Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
• Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
• CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Required Qualifications

• 2-5+ years of experience in an account management or relationship-focused sales role.
• Proven ability to meet or exceed sales targets.
• Highly motivated, coachable, and resilient in a fast-paced environment.
• Excellent communication, organizational and interpersonal skills.
• Strong analytical and forecasting abilities.

Preferred Qualifications

• Experience in B2B sales managing or working with Small to Mid-Sized Businesses or Managed Service Provider (MSP) clients.
• Strong commercial mindset with a passion for account growth and expansion.
• Experience using CRM tools (Salesforce preferred).

Compensation

$70,000–$85,000 CAD Base depending on seniority and experience+ uncapped commission + accelerators.

Work Location

This role is based in Downtown Vancouver and we work in a hybrid setting (2 days at home and 3 days in office).

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.