Account Coordinator

Productive Shop, Inc.; Toronto; In loco; CAD 48.000 - 62.000; Tempo pieno

Descrizione del lavoro

Productive Shop, Inc. in Toronto is seeking an Account Coordinator to support our client success team in Toronto. You will handle day-to-day client communication, coordinate projects, track timelines, and assist with administrative tasks to ensure smooth delivery and strong client service.

You will serve as the liaison between internal teams and clients, prepare meeting materials, maintain client files, and help with reporting and invoicing documentation as needed.

Competenze

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.
• 1-3 years of experience in account coordination, project management, or client services.
• Experience in digital marketing, advertising agency, or professional services environment preferred.

Mansioni

• Serve as primary point of contact for assigned client accounts on day-to-day matters.
• Respond promptly to client inquiries, requests, and concerns via email, phone, and video calls.
• Maintain regular communication with clients to provide project updates and status reports.
• Schedule and coordinate client meetings, calls, and presentations.
• Prepare meeting agendas, take detailed notes, and distribute action items.
• Build and maintain strong professional relationships with client stakeholders.
• Coordinate project timelines, deliverables, and milestones across multiple client accounts.
• Track project progress and ensure deliverables are completed on time and within scope.
• Collaborate with internal teams to ensure seamless project execution.
• Monitor project budgets and flag any potential overruns or scope changes.
• Create and maintain project documentation, including briefs, timelines, and status reports.

Conoscenze

Organizational skills

Attention to detail

Multitasking

Professional communication

Problem-solving

Team collaboration

Formazione

Bachelor's degree in Marketing, Communications, Business Administration, or related field

Strumenti

Monday.com

Asana

Trello

Excel

PowerPoint

Word

CRM systems

Descrizione del lavoro

Account Coordinator Position: Account Coordinator Department: Client Success Management Reports to: Account Manager, Team Lead Employment Type: Full-Time Location: Toronto, ON

Role Overview

The Account Coordinator will support our account management team by handling day-to-day client communication, project coordination, timeline management, and administrative tasks. They'll serve as a key liaison between internal teams and clients while ensuring smooth project execution and exceptional client service delivery.

Key Responsibilities

Client Relationship Management

• Serve as primary point of contact for assigned client accounts on day-to-day matters
• Respond promptly to client inquiries, requests, and concerns via email, phone, and video calls
• Maintain regular communication with clients to provide project updates and status reports
• Schedule and coordinate client meetings, calls, and presentations
• Prepare meeting agendas, take detailed notes, and distribute action items
• Build and maintain strong professional relationships with client stakeholders

Project Coordination & Management

• Coordinate project timelines, deliverables, and milestones across multiple client accounts
• Track project progress and ensure deliverables are completed on time and within scope
• Collaborate with internal teams (creative, strategy, development, SEO, content) to ensure seamless project execution
• Monitor project budgets and flag any potential overruns or scope changes
• Create and maintain project documentation, including briefs, timelines, and status reports
• Facilitate communication between internal teams and clients to resolve issues quickly

Administrative Support

• Maintain accurate client files, contact databases, and project documentation
• Prepare client reports, presentations, and proposal materials
• Process client contracts, change orders, and invoicing documentation
• Coordinate approval processes for creative materials and campaign launches
• Manage client onboarding processes and documentation
• Support account managers with research, competitive analysis, and market insights

Quality Assurance & Process Improvement

• Review deliverables for accuracy and alignment with client requirements before submission
• Identify opportunities to streamline processes and improve client service efficiency
• Maintain agency standards for client communication and project management
• Contribute to the development of best practices and standard operating procedures

Core Competencies

• Exceptional organizational and time management abilities
• Strong attention to detail and accuracy in all work products
• Ability to manage multiple projects and competing priorities simultaneously
• Professional phone and email communication skills
• Problem-solving mindset with a proactive approach to challenges
• Team collaboration and interpersonal skills

Required Qualifications

Education & Experience

• Bachelor's degree in Marketing, Communications, Business Administration, or related field
• 1-3 years of experience in account coordination, project management, or client services
• Experience in digital marketing, advertising agency, or professional services environment preferred

Technical Skills

• Proficiency in project management tools (Monday.com, Asana, Trello, or similar)
• Advanced Microsoft Office Suite skills (Excel, PowerPoint, Word)
• Experience with CRM systems and client management platforms
• Basic understanding of digital marketing channels and terminology
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with digital marketing tools and platforms (Google Workspace, social media management tools)
• Previous agency or fast-paced environment experience
• Experience with budget tracking and resource management