Account Manager

Direct Route Marketing & Design; Canada; Remote; CAD 34,000 - 48,000; Part time

Job summary

Direct Route Marketing & Design is seeking a part-time, remote Account Manager to oversee a portfolio of clients across paid media, SEO, web development, social media, and email marketing. You’ll be the day-to-day contact, keeping projects on track and clients happy from kickoff to delivery.

Based in Canada (EST), you’ll coordinate with internal specialists, lead regular client check-ins, translate data into clear insights, and spot opportunities for growth.

Qualifications

• 2+ years of experience in account management at a marketing or creative agency.
• Strong understanding of digital marketing fundamentals (paid search/social, SEO, email, web).
• Excellent written and verbal communication skills.
• Agility. You have the ability to manage multiple accounts and priorities without dropping the ball.
• A calm, solutions-oriented approach when things get complicated.
• Comfort working cross-functionally with creative, technical, and strategy teams.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships.
• Coordinate with internal teams (paid media, SEO, web dev, social, email) to ensure deliverables are on time and on strategy.
• Independently lead regular client check-ins and client facing performance reviews, translating data into clear, actionable insights.
• Manage project timelines, scopes, and expectations using tools like Productive.io.
• Identify opportunities for account growth where they add real value.
• Troubleshoot issues quickly, from platform access to campaign performance, keeping clients informed every step of the way.
• Draft clear, professional client communications, reports, and recaps.

Skills

Account management

Digital marketing fundamentals

Written communication

Verbal communication

Agility

Cross-functional collaboration

Client care

Tools

Google Ads

Meta Ads Manager

Google Analytics

Productive.io

Asana

Job description

Direct Route Marketing & Design is looking for a part-time, remote, client-focused Account Manager to join our growing team. You’ll be the day-to-day point of contact for a portfolio of clients, working across paid media, SEO, web development, social media, and email marketing to keep projects on track and clients happy.

Strong project management is just as central to this role as client care. You’ll coordinate timelines, deliverables, and priorities across our internal specialists, manage tasks and approvals from kickoff through launch, and make sure nothing falls through the cracks. When a website build, campaign launch, or content rollout involves several teams at once, you’ll keep everyone aligned, flag risks early, and keep clients informed every step of the way.

If you love thinking strategically, building strong relationships, staying organized across multiple moving pieces, and turning strategy into results clients can see, we want to hear from you.

Applicants must be based in Canada on EST time zone.

What You'll Do

• Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships
• Coordinate with internal teams (paid media, SEO, web dev, social, email) to ensure deliverables are on time and on strategy
• Independently lead regular client check-ins and client facing performance reviews, translating data into clear, actionable insights
• Manage project timelines, scopes, and expectations using tools like Productive.io
• Identify opportunities for account growth where they add real value
• Troubleshoot issues quickly, from platform access to campaign performance, keeping clients informed every step of the way
• Draft clear, professional client communications, reports, and recaps

What You Bring

• 2+ years of experience in account management at a marketing or creative agency
• Strong understanding of digital marketing fundamentals (paid search/social, SEO, email, web)
• Excellent written and verbal communication skills
• Agility. You have the ability to manage multiple accounts and priorities without dropping the ball
• A calm, solutions-oriented approach when things get complicated
• Comfort working cross-functionally with creative, technical, and strategy teams.

Nice to Have

• Familiarity with Google Ads, Meta Ads Manager, or similar platforms
• Familiarity with Google Analytics
• Experience with project management tools (Productive.io, Asana, or similar)