Account Manager

H2O Digital Marketing Agency; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Work from Home / Flexible Hours

Wellness/Benefits Package

Competitive compensation

Job summary

A leading digital marketing agency in Canada is seeking an experienced Account Manager to manage client relationships and oversee social and digital marketing campaigns. This fully remote position requires at least 3 years of client service experience within an agency setting. Strong knowledge of digital marketing platforms and project management skills are essential. The role includes developing client relationships, project management, and budget tracking. Competitive compensation and flexible work hours are part of the employment perks.

Qualifications

• Minimum of 3 years of experience in client service.
• Experience in an agency managing multiple accounts.
• Strong understanding of digital marketing ecosystem.
• Experience with paid advertising platforms (Meta, Google, LinkedIn, etc.).
• Ability to analyze and report on key digital metrics.
• Familiarity with project management tools (Asana, Monday.com).
• Proven ability to build and maintain client relationships.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated problem-solving and proactive issue handling.
• Self-starter with keen attention to detail.
• Ability to manage multiple clients in a fast-paced environment.

Responsibilities

• Maintain relationships with clients.
• Oversee client account management matters.
• Build project management tools and schedules.
• Create and maintain project plans, scheduling, and campaign logistics.
• Prepare monthly program reporting, analytics, and recommendations.
• Track monthly budgets for advertising campaigns.
• Coordinate with production, performance teams and senior management.

Skills

Client relationship management

Digital marketing knowledge

Project management

Analytical skills

Communication skills

Problem-solving

Education

Post-secondary education

Tools

Meta Business Manager

Google Ads

Asana

Job description

Overview

H2O Digital Marketing, one of Canada’s Fastest Growing digital agencies, is seeking an Account Manager to help support our growing client base. Our agency focuses on helping clients craft, navigate and execute their digital marketing strategies. Our client list spans local retail businesses, multi-unit franchisees, mid-sized B2B organizations and national brands across several verticals. We pride ourselves on bringing great ideas and professional execution to the table with each engagement and always encourage our team to think outside the box to help our clients succeed.

The Role

We are looking for an experienced, positive, and motivated self-starter to join our Account Management team. As an Account Manager, your role is to oversee a portfolio of clients engaged in our social and digital marketing campaigns. Note: This role is fully remote.

Duties and Responsibilities

• Develop and maintain strong relationships with clients
• Act as the main point of contact for all account management matters including, monthly status meetings with clients, coordination of all communication and marketing materials, on-boarding new clients, providing updates to internal agency team on upcoming programs etc.
• Responsible for building project management tools such as project plans, scheduling, and campaign logistics
• Responsible for monthly program reporting, analytics and recommendations
• Tracking monthly budgets for advertising campaigns
• Liaise with production teams, performance teams and senior management

Required Qualifications

• Minimum of (3) years of experience in a client service role
• Must have experience within an agency environment, managing multiple accounts
• Strong understanding of digital marketing ecosystem
• Intermediate to advanced understanding of digital paid advertising platforms (Meta Business Manager, Facebook/Instagram Ads, Google Ads, LinkedIn Ads, etc.)
• Ability to analyze and report on key digital metrics
• Working knowledge of Project Management platforms (Asana, Monday, etc.)
• Experience cultivating strong relationships with clients and partners
• Exceptional organizational, communication and interpersonal skills
• Demonstrated track record of stick-handling and problem-solving client issues
• Self-Starter with a keen eye for detail
• Proven track record of successfully handling multiple clients in a fast pace environment

Required Experience and Education

• Post-secondary education required
• 3+years in a Client Services role
• Digital Agency experience

After 3 months of employment, you will be entitled to H2O's employment perks including:

• Work from Home / Flexible Hours
• Wellness/Benefits Package
• Competitive compensation

About H2O Digital

Join our dynamic team at one of Canada's fastest-growing digital marketing agencies! We're on the lookout for dedicated individuals who are willing to go above and beyond for our clients. While technology and automation is integral to our service delivery, we also pride ourselves on a traditional, customer-first approach. Our clients rely on us to deliver results, and we consistently exceed their expectations. Our goal is to create innovative digital campaigns that align with our clients' objectives. At our agency, we value passion and commitment just as much as experience. We believe that technical skills can be acquired, but true passion is innate. If you're enthusiastic about digital marketing and ready to make a difference, we want to hear from you!