Account Manager

Suncoast; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Suncoast Enclosures in Calgary, AB, is seeking an Account Manager to join our Customer Success team. You will manage about 10 assigned accounts, acting as the primary operational contact and advocating for customers across manufacturing, supply chain, engineering, and warranty to deliver outstanding service.

You will build strong relationships, coordinate orders from submission to delivery, support inventory planning, and help with product education and warranty improvements while collaborating

Qualifications

• Highly organized and detail-oriented with ability to manage multiple accounts.
• Reliable, accountable, and able to own responsibilities.
• Strong communicator who can engage professionally with customers.
• Customer-focused mindset delivering exceptional service.
• Problem-solving skills with composure under pressure.

Responsibilities

• Build relationships with assigned accounts through regular communication, check-ins, and annual visits.
• Manage orders from submission through delivery, coordinating with production and shipping.
• Assist inventory planning by monitoring customer needs and coaching orders.
• Develop product knowledge and provide customers with education and updates.
• Assist with warranty claims and partner with internal teams on improvements.
• Collaborate across Manufacturing, Supply Chain, Engineering, Accounting, Warranty, Sales, and Dealer Success to ensure excellent service.

Skills

Highly Organized

Detail-Oriented

Reliable

Accountability

Strong Communicator

Customer-Focused

Problem Solving

Calm Under Pressure

Tools

Cross-functional teamwork

Job description

ACCOUNT MANAGER

Calgary, AB | Hybrid | Full-Time| Monday - Friday

ABOUT OUR COMPANY

Suncoast Enclosures designs and builds high-quality custom outdoor living solutions, including screen rooms, louvered roofs, and enclosures, for homes and businesses across North America. With over 30 years of experience, we’ve built a strong reputation for quality workmanship and reliable service. We’re a hands-on, team-oriented company that values people who take pride in their work, bring a strong work ethic, and support those around them. Our team is at the core of what we do, and we focus on creating a workplace where people feel respected, supported, and able to grow over time.

ABOUT THE ROLE

We’re looking for Account Managers to join our Customer Success team.

Each Account Manager will manage approximately 10 assigned accounts, serving as the primary operational contact and ensuring their success. You’ll advocate for your customers within Suncoast, coordinating with teams across manufacturing, supply chain, engineering, accounting, warranty, and more to deliver exceptional service.

WHAT YOU’LL DO

• Build strong relationships with assigned accounts through regular communication, check-ins, and annual customer visits.
• Manage orders from submission through delivery, coordinating internally on production, shipping, delays, and shortages.
• Support inventory planning by monitoring customer needs and coaching accounts on ordering best practices.
• Develop strong product knowledge and provide customers with product education, updates, and training.
• Assist with warranty claims, identify recurring issues, and partner with internal teams on continuous improvement.
• Collaborate across Manufacturing, Supply Chain, Engineering, Accounting, Warranty, Sales, and Dealer Success to provide accurate information and exceptional customer service.

WHAT WE’RE LOOKING FOR

• Highly Organized & Detail-Oriented – Able to manage multiple customers, priorities, and deadlines while keeping details on track.
• Reliable & Accountable – Follows through on commitments and takes ownership of responsibilities.
• Strong Communicator – Communicates clearly, professionally, and proactively, including during difficult conversations.
• Customer-Focused & Professional – Builds strong relationships, provides excellent service, and represents the company with professionalism.
• Problem Solver & Calm Under Pressure – Stays composed in challenging situations and focuses on finding practical solutions.