Account Manager

AMA - Alberta Motor Association; Calgary; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Employer-paid retirement plan

Employee discounts

Travel medical insurance

Professional development

Flexible work model

Job summary

Bridgewater Bank, a wholly owned subsidiary of AMA, seeks a seasoned professional to oversee foreclosure and power of sale processes for mortgage files. You will coordinate with internal teams and external partners, ensuring timely actions and prudent loss mitigation.

Ideal candidates bring 3+ years in foreclosure/power of sale, strong analytical skills, and a background in MS Office; Wealthview or Collectlink knowledge is a plus. Hybrid work model and ongoing development are offered.

Qualifications

• Minimum 3 years of foreclosure or power of sale experience.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office Suite; familiarity with banking platforms is a plus.

Responsibilities

• Oversee the foreclosure or power of sale process for mortgage files.
• Communicate daily with internal and external partners to move legal actions forward.
• Mitigate losses by controlling costs to protect security and negotiate sale prices.
• Complete regular loss provisioning in Excel with costs and anticipated sale values.
• Negotiate final sale price of properties affecting Bridgewater Bank's losses/profits.
• Report accurate financial and operational data to internal stakeholders on a regular basis.
• Manage the legal action from start to finish, working with law firms and insurers.

Skills

Analytical skills

Problem-solving

Prioritization

Customer service

MS Office

Tools

Wealthview Banking

Collectlink Platform

Job description

YOU LOVE BEING PART OF A team WHERE EVERYONE counts.

The Opportunity

Some people dread the thought of paying bills or balancing their cheque book. Not you. Heck, you’re not even afraid to admit that you get a bit of a thrill from balancing the books. You’re in your element when solving problems and thinking about the big picture, but you also pay close attention to the details. And we like that about you.

The Team You've Been Looking For

As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you'll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact, and our close-knit culture values flexibility, innovation, and genuine connection.

As Part Of The Bridgewater Team, You’ll Enjoy

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Flexible work models that make sense for your lifestyle

For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Who You Are

• You’re a self-starter who enjoys working independently but who also loves being part of a fast-paced and dynamic team.
• You’re all about customer service, whether you’re dealing with internal or external clients.
• You’ve got integrity and a strong work ethic in spades!
• You’ve been nicknamed "eagle eyes" — your attention to detail is that impressive.

How You’ll Make An Impact

• Report to the Manager, Recoveries
• Oversee and guide the foreclosure or power of sale process for mortgage files held by Bridgewater Bank.
• Communicate daily with various internal and external partners, ensuring the legal action is moving forward in the process. Communication takes place via email, phone, and external platforms.
• Mitigate possible losses by controlling the costs incurred to protect our security in the property, the cost of the legal action and negotiating the sale price of properties that have been through the legal action.
• Complete regular loss provisioning on each mortgage file in excel, outlining costs incurred and anticipated sale value as well as hypothetical losses based on possible title issues or extensive wear and tear to the property.
• Negotiating the final sale price of a property, which may determine the loss or profit Bridgewater Bank may incur
• Report accurate and complete financial and operational data to internal parties within established timeframes.
• Oversee the legal action from beginning to end, commencing the action with the law firm, reviewing, and negotiating payment arrangements, correcting title defects, and completing the sale or transfer to the mortgage insurer.

What You Bring To The Table

• You have at least 3 years of foreclosure or power of sale experience.
• You have a demonstrated ability to adapt to new systems, working knowledge and proficiency with Microsoft Office Suite products.
• You may also have knowledge of the Wealthview Banking and Collectlink Platform (not a requirement).
• You have strong analytical and problem-solving skills.
• You have an excellent ability to prioritize and manage multiple files.

Belonging Matters Here

Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We'll work with you to feel supported throughout your journey with us.

Work Model

Hybrid-Light

We thank all applicants for their interest; however, only those selected for an interview will be contacted.