Account Manager

MoveSmart Rentals; Brandon; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Performance-based compensation

Job summary

MoveSmart Rentals is seeking an experienced Account Manager to own the owner experience throughout the leasing process. You will be the primary contact, ensuring a smooth, white-glove service from start to finish, with proactive updates and disciplined CRM workflow management.

The role requires 3–5+ years of account management, strong communication, and the ability to prioritize quickly in a high-volume environment. Remote work is not stated; compensation is performance-based.

Qualifications

• 3–5+ years of account management experience.
• Strong communication skills and client issue handling.
• High discipline in structured CRM workflows.
• Calm and fast prioritization in high-volume environments.

Responsibilities

• Be the owner’s main contact during leasing and deliver a white-glove experience.
• Drive execution across workflow: readiness, info gathering, next steps.
• Provide proactive updates on status and next steps.
• Manage time-sensitive items with urgency and clear communication.
• Ensure proper documentation and CRM record accuracy.
• Maintain clean notes, tasks, follow-ups, and stage movement in CRM.
• Escalate issues early to protect client satisfaction.

Skills

Account management

Client communication

CRM workflows

Time management

Prioritization under pressure

Tools

CRM software

AI/documentation tools

Job description

We’re hiring experienced Account Managers to own the owner experience throughout the leasing process — the person who keeps the file moving, keeps the client confident, and ensures execution is tight from start to finish.

This role is for someone who already knows how to run a client book: proactive communication, deadline control, clean follow-up, and strong accountability. If you’re organized, fast, and professional under pressure, you’ll do well here.

What You’ll Do

• Be the owner’s main point of contact during the leasing process and deliver a “white-glove” client experience
• Drive execution across the workflow: confirm readiness, gather missing info, coordinate next steps, and prevent delays
• Provide proactive updates so owners always know what’s happening and what comes next
• Manage time-sensitive items with urgency and strong communication
• Ensure documentation is collected and tracked properly according to company process
• Maintain clean CRM records: notes, tasks, follow-ups, and stage movement
• Escalate issues early when needed and protect client satisfaction through strong judgment

Requirements (Must-Have)

• 3–5+ years of account management experience (this is required)
• Proven ability to manage multiple clients/files at once with consistent follow-up
• Strong communication skills and confidence handling client issues
• High process discipline and comfort working in a structured CRM workflow
• Calm under pressure and able to prioritize fast in a high-volume environment

Nice-to-Have

• Leasing / property management / real estate operations experience
• Experience in high-volume, SLA-driven service environments
• Comfort using AI/tools to improve documentation, reporting, and internal efficiency

Remote Tech Requirements (Mandatory)

• Dual monitor setup
• Computer with 16GB RAM minimum
• 100+ Mbps reliable internet speed
• Webcam
• Noise-cancelling headset

Compensation

• This role offers performance-based compensation with the opportunity to earn approximately $45,000–$50,000+ CAD annually based on performance. Full compensation details will be shared during the interview process.