Account Management Team Lead

VGW; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in interactive entertainment is seeking an Account Management Team Lead in Toronto. This role emphasizes mentorship and guidance to develop a high-performing team of Account Managers, focusing on strategic customer relationships and performance optimization. You'll be part of a collaborative leadership team, driving a positive culture and enhancing the Account Management department. With a commitment to player satisfaction and a vibrant workplace culture, this opportunity offers a chance to make a significant impact while enjoying a supportive and flexible work environment. Join a diverse team that values growth, fun, and innovation.

Benefits

flexible working hours

learning and career advancement opportunities

competitive compensation

social gatherings and events

Qualifications

• 5+ years of experience in B2C relationship management.
• 3-5 years of experience in people/team management.

Responsibilities

• Manage and track portfolio performance using KPIs.
• Support team in making strategic decisions for customer retention.

Skills

B2C relationship management

people/team management

advanced relationship building

client-focused approach

emotional intelligence

Tools

CRM database management

Job description

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for an Account Management Team Lead to join the team.

In this role you will provide mentorship and guidance to a team of Account Managers or Executives, developing them into a group of strategic customer development experts, capable of fostering and sustaining strong relationships. As a vital part of the leadership team, support initiatives aimed at building and improving the broader Account Management department align team efforts with organisational goals while handling administrative tasks to ensure smooth operations and peak performance.

Key responsibilities will include:

1. Utilize KPIs to manage and track portfolio performance for the Account Management team and develop strategies to increase customer retention.
2. Leverage your advanced relationship building capabilities to support your team in making strategic decisions in order to retain our highest value customers.
3. Be a part of the collaborative larger Account Management leadership team driving a positive culture within the department and supporting initiatives and projects to drive improvements in the broader department.
4. Cultivate a culture of excellence by monitoring core Key Performance Indicators (KPIs), spearheading regular account management skills enhancement sessions, and providing subject matter training. Facilitate engaging discussions with your team and their direct reports, focusing on tailored development opportunities to refine their expertise and retain top talent.
5. Offer guidance through challenging situations as they arise within their customer portfolios.

What you will bring to the role:

1. Minimum 5 years of experience in B2C relationship management.
2. 3-5 years of experience in people/team management.
3. Demonstrated internal and external effectiveness at sustaining advanced level relationship building.
4. Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
5. Demonstrates client focused approach with high level emotional intelligence.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.