Account Executive, Ticket Sales & Service

Hamilton Tiger-Cats Football Club; Hamilton; On-site; CAD 44,000 - 50,000; Full time

Job summary

Hamilton Sports Group is seeking an Account Executive to grow Forge FC group sales, season memberships and related business-development programs in Hamilton, Ontario. You will prospect across local businesses, schools, unions, and community groups, turning conversations into tailored fan experiences.

Reporting to the Director of Ticket Sales & Service, you will build and manage a pipeline, close deals, and ensure smooth delivery with internal teams during Forge FC home matches and events.

Qualifications

• Demonstrated outbound sales experience with evidence of building a pipeline, closing business and meeting revenue goals.
• Strong prospecting instincts and confidence initiating conversations with different business and community audiences.
• Clear communication and the ability to translate client needs into practical ticketing or group-experience solutions.
• Strong organization, time management and follow-through across multiple opportunities and deadlines.
• A relationship-first approach that supports both acquisition and long-term client value.
• Comfort working with performance goals, sales activity measures and accurate CRM practices.
• A valid driver’s licence, a clean driving record and reliable access to a personal vehicle.
• An established personal or professional network in Hamilton and the surrounding region.
• Experience in professional sport, live events or another ticketed, membership or customer-focused environment.
• Experience with Salesforce, Archtics or comparable CRM and ticketing platforms.

Responsibilities

• Prospect, engage and close new season-membership and group business through targeted outreach, meetings and networking.
• Develop group themes, programs and tailored experiences for businesses, schools, youth sport, community organizations and other audiences.
• Meet or exceed weekly, monthly and quarterly revenue and prospecting goals across assigned products.
• Build long-term client relationships by understanding needs, recommending the right solution and providing responsive service.
• Maintain complete and timely sales activity, pipeline and client records in Salesforce.
• Partner with Ticket Operations to ensure group and season-membership transactions are processed and fulfilled accurately.
• Collaborate with Ticket Sales & Service colleagues on campaigns, lead development and shared revenue priorities.
• Represent Forge FC at sales, networking and community events to generate new business and strengthen relationships.
• Attend Forge FC home matches and support group activations, hospitality and other business-development initiatives.

Skills

Outbound sales

Pipeline development

Prospecting

Client relationship

CRM proficiency

Sales targets

Time management

Communication

Networking

Driver's license

Education

University degree

Tools

Salesforce

Archtics

Job description

Build new Forge FC fan and client relationships through group experiences, season memberships, and thoughtful service.

Location / work model | Hamilton, Ontario — on-site

Team / property | Forge FC — Ticket Sales & Service

Reports to | Director, Ticketing & Fan Engagement

Employment | Full-time — existing vacancy

Anticipated start | August 2026

Schedule | All Forge FC home matches; evenings and weekends as required for events

Compensation | $43,500–$49,500 base salary + bonus compensation

About Hamilton Sports Group

Hamilton Sports Group (HSG) brings professional sport and live entertainment together through the Hamilton Tiger-Cats and Forge FC. Based in Hamilton, Ontario, we create memorable experiences for fans, partners and community—on game day and throughout the year.

Our teams are grounded in proud histories and focused on what comes next. We are building a connected, modern organization where strong ideas travel across teams, decisions are informed by insight, and people work together to grow the game and our impact in Hamilton and beyond.

The opportunity

Forge FC is looking for an Account Executive to grow group sales, new season memberships and other business-development programs. You will prospect across local businesses, schools, youth sports, unions, community and newcomer groups, associations and employee-appreciation programs—then turn those conversations into relevant experiences that bring people together around Forge FC.

This role is equal parts disciplined outreach, consultative selling and reliable service. You will develop new concepts, build a qualified pipeline, close business and work with internal teams to ensure each commitment is delivered smoothly.

What Success Looks Like

• Individual and Ticketing team revenue goals are achieved or exceeded across season memberships, groups, premium products and new business.
• A qualified, diverse prospect base is built through targeted data, outbound outreach, meetings, referrals and networking.
• Group concepts and tailored experiences create measurable attendance, revenue and fan‑engagement opportunities.
• Every lead, touchpoint, source, commitment and follow‑up is accurately maintained in Salesforce.

What You’ll Own

• Prospect, engage and close new season‑membership and group business through targeted outreach, meetings and networking.
• Develop group themes, programs and tailored experiences for businesses, schools, youth sport, community organizations and other audiences.
• Meet or exceed weekly, monthly and quarterly revenue and prospecting goals across assigned products.
• Build long‑term client relationships by understanding needs, recommending the right solution and providing responsive service.
• Maintain complete and timely sales activity, pipeline and client records in Salesforce.
• Partner with Ticket Operations to ensure group and season‑membership transactions are processed and fulfilled accurately.
• Collaborate with Ticket Sales & Service colleagues on campaigns, lead development and shared revenue priorities.
• Represent Forge FC at sales, networking and community events to generate new business and strengthen relationships.
• Attend Forge FC home matches and support group activations, hospitality and other business‑development initiatives.

How You’ll Work

Reporting to the Director, Ticket Sales & Service, you will manage a personal pipeline while collaborating with Ticketing, Ticket Operations and match‑day teams. You will balance proactive new‑business activity with accurate administration and dependable service through the full client journey.

What You Bring

• Demonstrated outbound sales experience with evidence of building a pipeline, closing business and meeting revenue goals.
• Strong prospecting instincts and confidence initiating conversations with different business and community audiences.
• Clear communication and the ability to translate client needs into practical ticketing or group‑experience solutions.
• Strong organization, time management and follow‑through across multiple opportunities and deadlines.
• A relationship‑first approach that supports both acquisition and long‑term client value.
• Comfort working with performance goals, sales activity measures and accurate CRM practices.
• A valid driver’s licence, a clean driving record and reliable access to a personal vehicle.
• Assets—not requirements
• An established personal or professional network in Hamilton and the surrounding region.
• Experience in professional sport, live events or another ticketed, membership or customer‑focused environment.
• Experience with Salesforce, Archtics or comparable CRM and ticketing platforms.
• Post‑secondary education in business, marketing, sport administration or a related field—or an equivalent combination of education and practical experience.

What You Can Expect From HSG

• A clear connection between your business‑development work and the growth of Forge FC’s fan community.
• Hands‑on experience across prospecting, solution development, ticketing operations and match‑day delivery.
• The opportunity to create group concepts for a wide range of business and community audiences.
• A collaborative sales environment with shared goals, regular coaching and visible results.

A place to contribute and belong

Hamilton Sports Group is committed to an inclusive workplace where people can contribute, grow and belong. We welcome applications from qualified candidates with different backgrounds, identities, perspectives and paths to experience. If you require an accommodation at any stage of the recruitment process, please let us know through the application process. We will work with you to support your participation in accordance with applicable requirements.