Account Executive, AHL Service | Full-Time | TD Coliseum

Oak View Group; Hamilton; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Pension matching

Paid Time Off

Job summary

Oak View Group in Hamilton, Ontario, is seeking an Account Executive to enhance customer relationships and drive service excellence at TD Coliseum. This role will provide exceptional service to existing AHL Members while maximizing revenue opportunities.

The ideal candidate will possess a strong background in sales, customer service, and a Bachelor’s degree in a relevant field. Compensation ranges from $50,000 to $60,000 CAD annually, with additional benefits including health insurance and pension matching.

Qualifications

• 2‑3+ years of professional sales and service experience, preferably in the sports & entertainment industry.
• High level of professionalism and integrity.
• Ability to maintain sensitive information.

Responsibilities

• Meet or exceed established monthly and yearly goals for customer service and retention.
• Enhance relationships with new and existing members.
• Generate and execute a touchpoint strategy for clients.

Skills

Customer service skills

Sales strategies knowledge

Proficient in Salesforce

MS Office proficiency

Education

Bachelor’s degree in Sports Management, Hospitality, or related field

Tools

Salesforce

Ticketmaster/Archtics

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Account Executive, Service is responsible for providing exceptional service to existing AHL Members at TD Coliseum. The role requires maintaining constant contact with members while generating incremental revenue. The ideal candidate is an experienced sales/service professional who can establish solid business relationships, maintain a professional attitude, deliver high customer retention rates, and maximize opportunities to increase revenue potential. This position is a key contributor to the AHL Sales & Service team.

Compensation & Benefits

Salary: $50,000-$60,000 CAD annual, bonus eligible.

• Health, Dental and Vision Insurance
• Pension matching
• Paid Time Off (vacation days, sick days, statutory holidays)

This position will remain open until September 11, 2026.

About the Venue

The new TD Coliseum will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience. Boasting 18,000 seats and state‑of‑the‑art technology, the new Hamilton Arena is set to become a competitive player in attracting world‑leading touring artists.

Responsibilities

• Meet or exceed established monthly and/or yearly goals for customer service and retention of AHL season memberships and other products.
• Enhance relationships with new and existing members to create memorable experiences and share best practices related to specific goals and initiatives.
• Continually create and implement unique service strategies and programs to increase retention rates and new business opportunities.
• Generate and execute a touchpoint strategy for clients via face‑to‑face or virtual meetings to enhance customer care through monthly and annual targets.
• Fulfill member requests and questions via phone, email, web chat, face‑to‑face, and virtual interaction; administer invoicing and payment processes.
• Be available to work home games to assist with ticket sales & service promotional programs, as necessary.
• Utilize CRM‑Salesforce to log interactions and enhance customer service and retention efforts.
• Serve as the primary point of contact for assigned clients and liaison for the ticket sales & service department.
• Assist with informational email communications with AHL members.
• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with TD Coliseum associates across various departments.
• Participate in daily and/or weekly team meetings and training sessions.
• Perform other related tasks as assigned.

Qualifications

• Bachelor’s degree in Sports Management, Hospitality, or related field preferred; or a combination of related education and work experience.
• 2‑3+ years of professional sales and service experience, preferably in the sports & entertainment industry.
• High level of professionalism, integrity, and ability to maintain sensitive information.
• Quick learner able to handle multiple projects and meet deadlines.
• Team player with positive attitude, resourcefulness, integrity, motivation, and strong work ethic.
• Detail‑oriented, diplomatic, empathetic, with exceptional customer service skills.
• Strong knowledge of sales strategies and service principles.
• Proficient in MS Office with Salesforce or similar CRM experience; Ticketmaster/Archtics platform experience preferred.
• Ability to work independently and within a team environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Strengthened by Our Differences

At OVG, we understand that diversity drives innovation and strengthens our people, service, and excellence. We are committed to creating environments that reflect and celebrate diverse communities and amplifying voices from all backgrounds.