Account Executive, Rock Reinforcement

Normet Group; Canada; On-site; CAD 90,000 - 130,000; Full time

Job summary

Normet Group in Canada is seeking an experienced Sales & Business Development professional to lead strategic account plans, identify new business opportunities for rock reinforcement products, and expand our portfolio across mining, tunnelling and construction sectors.

You will manage key customer relationships, coordinate quotations and contracts, provide technical guidance, and collaborate with product, operations and finance teams to deliver value, exceptional service, and long-term

Qualifications

• Key responsibilities include developing strategic account plans to grow company growth objectives.
• Identify, develop, and secure new business opportunities for rock reinforcement products, services, and consumables.
• Grow existing customer accounts and expand presence with new mining operations and contractors.
• Coordinate after-sales support to ensure customer satisfaction and long-term partnerships.
• Collaborate with product directors, operations, marketing, and customer support teams to deliver exceptional customer experiences.

Responsibilities

• Develop and execute strategic account plans that support company growth objectives.
• Identify, develop, and secure new business opportunities for rock reinforcement products, services, and consumables.
• Grow existing customer accounts while expanding the company's presence with new mining operations and contractors.
• Identify and prioritize target customers, projects, and market opportunities.
• Participate in industry conferences, trade shows, customer events, and networking activities to strengthen market presence.
• Monitor industry trends, competitor activities, and market conditions to identify growth opportunities and support business strategy.
• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain long-term relationships with mine operators, engineering teams, procurement personnel, and other key stakeholders.
• Understand customer operational objectives, ground support challenges, and technical requirements to develop value-driven solutions.
• Coordinate after-sales support to ensure customer satisfaction, resolve operational issues, and strengthen long-term partnerships.
• Coordinate the implementation and administration of customer contracts, including quotations, negotiations, renewals, amendments, and performance reviews.
• Provide solution-based selling promoting the company's complete portfolio of rock.
• Ensure recommended solutions comply with customer specifications, applicable mining regulations, and site-specific requirements.
• Prepare quotations, proposals, and technical presentations in collaboration with internal stakeholders.
• Provide product knowledge and technical guidance.
• Negotiate pricing, commercial terms, service agreements, and contracts within established company guidelines.
• Maintain accurate records including customer activities, quotations, forecasts, and sales opportunities.
• Prepare pipeline updates and account reports, contribute to monthly sales forecasts.
• Work closely with Finance to support invoicing, collections, and customer account management.
• Achieve or exceed assigned sales, profitability, and growth objectives.
• Collaborate with product directors, operations, marketing, and customer support teams to deliver exceptional customer experiences.
• Represent the company professionally while strengthening relationships within local mining communities.

Job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Key Responsibilities

Sales and Business Development

• Develop and execute strategic account plans that support company growth objectives.
• Identify, develop, and secure new business opportunities for rock reinforcement products, services, and consumables.
• Grow existing customer accounts while expanding the company's presence with new mining operations and contractors.
• Identify and prioritize target customers, projects, and market opportunities.
• Participate in industry conferences, trade shows, customer events, and networking activities to strengthen market presence.
• Monitor industry trends, competitor activities, and market conditions to identify growth opportunities and support business strategy.

Account Management

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain long-term relationships with mine operators, engineering teams, procurement personnel, and other key stakeholders.
• Understand customer operational objectives, ground support challenges, and technical requirements to develop value-driven solutions.
• Coordinate after-sales support to ensure customer satisfaction, resolve operational issues, and strengthen long-term partnerships.
• Coordinate the implementation and administration of customer contracts, including quotations, negotiations, renewals, amendments, and performance reviews, while ensuring all commercial terms and contractual approvals are completed in accordance with the company's approval matrix and delegated authority.

Technical Sales

• Provide solution-based selling promoting the company's complete portfolio of rock.
• Ensure recommended solutions comply with customer specifications, applicable mining regulations, and site-specific requirements.
• Prepare quotations, proposals, and technical presentations in collaboration with internal stakeholders.
• Provide product knowledge and technical guidance.

Commercial Management

• Negotiate pricing, commercial terms, service agreements, and contracts within established company guidelines.
• Maintain accurate records including customer activities, quotations, forecasts, and sales opportunities.
• Prepare pipeline updates and account reports, contribute to monthly sales forecasts.
• Work closely with Finance to support invoicing, collections, and customer account management.
• Achieve or exceed assigned sales, profitability, and growth objectives.

Collaboration

• Collaborate with product directors, operations, marketing, and customer support teams to deliver exceptional customer experiences.
• Represent the company professionally while strengthening relationships within local mining communities.

Come and share your courage to shine with us! Visit our career website for more information.

EVERYONE HAS COURAGE TO SHINE in a courageous, committed and caring company. We are NORMET, a passionate team of over 1,800 professionals with a global reach and a Nordic heart - on a mission to be Defining The Future Underground. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability. We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment. Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry. This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet.

Click here to get to know us better.