Business Development and Key Account Manager

Epiroc Group; Dollard-des-Ormeaux; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Epiroc in Dollard-des-Ormeaux, QC, seeks a Business Development and Key Account Manager to drive strategic growth with key customers across North America and collaborate with global teams. Reporting to the Global Business Development Manager, Orebody Solutions, the role focuses on understanding customer operations, identifying opportunities, and delivering value-driven solutions across capital equipment, aftermarket parts, services, and drilling tools.

Fluency in English and French is required.

Qualifications

• Extensive sales and marketing experience in mining, drilling, or related industries.
• Strong understanding of mineral core drilling products and applications.
• Excellent presentation, communication, and training skills for diverse audiences.
• Fluency in English and French is required.

Responsibilities

• Build and strengthen relationships with key decision-makers across assigned strategic accounts.
• Develop a deep understanding of customer operations and identify opportunities to drive growth and profitability.
• Lead customer business reviews and present performance updates, forecasts, and value-driven solutions.
• Collaborate with cross-functional teams to achieve sales targets and deliver exceptional customer experiences.

Job description

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Business Development and Key Account Manager

Functional area: Marketing & Sales

Onsite or Remote: Hybrid

Country/Region: CA

Location: Dollard-des-Ormeaux, Quebec, CA, H9B 2J5

Company name: Epiroc

Date of posting: Aug 27, 2026

It all starts with people. People like you.

Why Consider This Opportunity?

This role offers a unique opportunity to expand your impact within Epiroc by working with strategic customers across North America and collaborating with global teams. You will gain broad exposure to customer operations, commercial strategy, and business development initiatives while contributing directly to the growth of the Orebody Solutions business.

The position provides the opportunity to build strong internal and external networks, develop strategic account management expertise, and play a key role in advancing Epiroc's customer-focused approach. If you are looking to broaden your business perspective, take on new challenges, and contribute to a growing global business, this role offers an excellent next step in your career journey.

The Opportunity

Reporting to the Global Business Development Manager, Orebody Solutions, the Business Development & Key Account Manager is responsible for driving strategic growth and building long-term partnerships with key customers. This role focuses on understanding customer operations, identifying business opportunities, and implementing tailored strategies that increase Epiroc's market share and profitability across capital equipment, aftermarket parts, services, and drilling tools. The successful candidate will work closely with Regional Business Line Managers, Regional Business Managers, and the Global Orebody Solutions team to deliver customer value, drive business results, and strengthen Epiroc's position as a trusted industry partner. Success in this role requires strong commercial acumen, relationship-building skills, and the ability to influence and collaborate effectively with stakeholders at all levels.

Your Impact

• Build and strengthen relationships with key decision-makers across assigned strategic accounts.
• Develop a deep understanding of customer operations and identify opportunities to drive growth, profitability, and market share.
• Analyze operational, fleet, and market data to provide insights and recommendations that support customer success.
• Lead customer business reviews and present performance updates, forecasts, industry trends, and value-driven solutions.
• Develop account plans, sales strategies, forecasts, and reports to support business objectives.
• Partner with Regional Business Managers and cross-functional teams to achieve sales targets and deliver exceptional customer experiences.
• Act as the primary advocate for assigned accounts, ensuring customer needs are effectively communicated and supported internally.
• Deliver customer presentations, product demonstrations, and training programs.
• Collaborate with colleagues across Epiroc's global network to share knowledge, align strategies, and support key accounts.
• Coach and support inside sales teams within targeted regions.

What We're Looking For

The ideal candidate brings substantial experience in sales and marketing, ideally within the mining, drilling, or related industries. They possess a strong understanding of mineral core drilling products and applications, along with solid knowledge of mining, civil engineering, and other drilling-related operations. With strong financial acumen, they are able to understand key business drivers and leverage operational performance indicators (KPIs) to support strategic decision-making.

The successful candidate has experience in sales and/or technical support within the mining or drilling sector and thrives in a customer-focused, service-oriented environment. They are comfortable working collaboratively with diverse stakeholders and building strong professional relationships. Strong analytical and computer skills are essential, including the ability to compile, interpret, and analyze sales and product performance data. In addition, they possess excellent presentation and communication skills, with experience engaging and influencing a variety of audiences. International and cross-cultural experience is considered an asset.

Success Profile

The ideal candidate is a self-motivated and proactive professional who brings a positive attitude and naturally inspires engagement and enthusiasm in others. They possess strong communication and presentation skills, with the ability to effectively train, support, and influence both colleagues and customers. A collaborative team player, they thrive in a customer-focused environment and are committed to building strong relationships and delivering exceptional service. Fluency in both English and French is required.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com