Account Executive (Remote)

McLean & Company; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the IT Research and Advisory industry is seeking an Account Executive to manage client relationships and drive revenue growth. The role involves executing service plans, ensuring client satisfaction, and leveraging opportunities for account expansion. The ideal candidate will have a university degree, 3+ years of experience in Account Management, and a strong skill set in critical thinking and organization. Competitive compensation and employee perks are offered, including a pet-friendly office and generous time-off policies.

Benefits

Competitive compensation packages

President’s Club awards and trips

RRSP matching

Generous time-off policies

Employee recognition and development programs

Pet-friendly offices

Onsite gym

Virtual yoga

Rooftop patio

Company fun days

Qualifications

• 3+ years of Account Management experience.
• Proven track record of success in IT Research and Advisory market.
• Teamwork experience is an asset.

Responsibilities

• Manage a book of business, providing client support.
• Create and execute sales and service activity plans.
• Ensure members leverage their membership and drive renewals.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

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As an Account Manager, you will manage a book of business by providing operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

1. Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
2. Own all account management conversations with secondary account stakeholders.
3. Ensure members leverage their membership by delivering high-quality service to help drive renewal and future sales.
4. Manage and respond to inbound requests from members.
5. Assist in preparing for member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
6. Complete scheduled and ad hoc data queries of our CRM.
7. Ensure the CRM contains accurate account details and contact information.
8. Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate it simply. Effective internal and external communication. Understand value proposition and communicate clearly to members. Identify client needs/requests and relay or support with analysts.
• Planning & Organization: Set daily schedules, plan territory, and develop strategies for account growth.
• Time Management: Manage the member lifecycle, schedule calls, prioritize tasks appropriately.
• Goal Setting: Set personal goals for conversations, demonstrate commitment to professional development, take ownership of performance, and monitor progress.
• Active Listening: Identify client needs, ask insightful questions, and listen effectively.

What We Offer

• Competitive compensation packages
• President’s Club awards and trips
• RRSP matching
• Generous time-off policies, summer hours, and soft close days
• Employee recognition and development programs
• "Buy a book" program
• Pet-friendly offices, onsite gym, virtual yoga, rooftop patio, company fun days, and more!

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected factors. Accommodation requests will be supported during the recruitment process.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development, Human Resources Services

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