Account Director

T&P; Toronto; On-site; CAD 65,000 - 115,000; Full time

Job summary

T&P in Toronto is looking for an Account Director to collaborate with clients, ensuring strategic alignment with their goals. You will lead projects, cultivate relationships, and mentor team members while navigating financial aspects.

Ideal candidates will bring 8+ years of advertising agency experience, CRM strategy expertise, and strong presentation skills. The role offers a dynamic work environment and a base salary ranging from CA$65,000 to CA$115,000.

Qualifications

• 8+ years of advertising/marketing agency experience in account management.
• Proven experience in CRM strategy and journey mapping.
• Experience in both B2B and B2C environments.

Responsibilities

• Act as a strategic partner alongside the strategy team.
• Build and maintain strong client relationships.
• Lead cross-functional teams to deliver projects on time and budget.
• Guide junior account team members through mentorship.

Skills

CRM Strategy Expertise

Business Acumen

Solution-Oriented Mindset

Tech Curiosity

Storytelling & Presentation

Leadership

Adaptability

Tools

Salesforce

Job description

The Role

As an Account Director, you are a strategic partner who works alongside our strategy team to translate client vision into meaningful consumer journeys. You have proven experience managing teams, fostering deep client relationships, and possess strong business acumen.

Key Responsibilities

Strategic Partnership & Business Acumen

• Dive deep into the client’s industry, business model, and competitors. Actively research market trends to proactively bring new ideas to the table.
• Drive end-to-end thinking for consumer journeys. Map out and strategize CRM frameworks that drive engagement and retention.

Client & Relationship Management

• Serve as a trusted advisor to our clients, building relationships by understanding their business and priorities.
• Approach client challenges with flexibility. Diagnose problems accurately and develop tailored solutions rather than relying on rigid, pre-existing processes.

Project Oversight

• Lead cross-functional teams (Creative, Strategy, Media, and Production) to deliver high-quality work on time and on budget.
• Maintain a holistic view of projects from initial brief through to final reporting, ensuring strategic integrity is maintained at every step.
• Demonstrate experience and curiosity toward new tools and methodologies, including AI, to improve workflows and campaign outcomes.

Team Leadership & Mentorship

• Guide, train, and support the professional development of junior account team members.
• Maintain a positive, collaborative environment, building strong rapport with internal creative, production, media and strategy teams.

Financial Management

• Oversee client budgets, track hours, and manage project profitability, fostering financial acumen both internally and in the interest of the client.

Skills and Experience

• Experience: 8+ years of advertising/marketing agency experience in account management, with a track record of leading high-profile accounts.
• CRM Strategy Expertise: Proven experience in CRM strategy and journey mapping. (Familiarity/acumen with Salesforce is highly beneficial, though hands‑on execution experience is not required).
• Business Acumen: Strong commercial awareness and B2B and B2C experience.
• Solution‑Oriented Mindset: A track record of developing custom solutions to match unique problems.
• Tech Curiosity: An active curiosity about modern marketing technologies, including a willingness to explore and adopt AI tools.
• Storytelling & Presentation: An engaging, influential presenter who can tell a cohesive story, whether presenting a CRM strategy or a creative concept.
• Leadership: Strong mentorship skills, with a calm, guiding demeanor when navigating challenges and knowing when to escape issues.
• Adaptability: The ability to shift focus quickly in a fast‑paced agency environment without losing sight of the end goal.

The base salary for this position at the time of this posting may range from CA$65,000 to CA$115,000. Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications.

T&P embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.