Account Director

Dexterra Group; Burnaby; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Employee Referral Program

Career advancement opportunities

Growth opportunities

Industry leader onboarding

Job summary

Dexterra Group, a leading facilities management provider, seeks an Account Director to lead a Simon Fraser University account, overseeing custodial services, budgets, safety and client satisfaction.

You will manage on-site teams, partner with university stakeholders, and drive operational excellence to create a welcoming campus environment for students and staff.

Qualifications

• Minimum of 2 years of management experience directing a team in facility services or related field.
• Proficiency with Microsoft Office 365 and other software applications.
• Ability to effectively use hand-held computer technology.
• Proven experience recruiting, training, retaining and managing employee performance, including progressive discipline.
• Strong communication skills with the ability to interact professionally with clients at all levels.
• Ability to maintain excellent relations with people – employees, clients and customers.
• Familiarity with health, safety and environmental management systems.
• A clear criminal record check is required for this role.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain strong client relationships through excellent service delivery.
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals.
• Identify and pursue new business opportunities to drive account growth.
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard, and train team members to support operational success.
• Ensure compliance with safety standards and quality assurance protocols.
• Drive client satisfaction and long-term account retention.

Skills

Management experience

Team leadership

Microsoft Office 365

Hand-held device use

Recruiting and performance management

Communication skills

Health & safety knowledge

Tools

Microsoft Office 365

Hand-held devices

Job description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.

That’s something we’re truly proud of, Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

As an Account Director supporting Simon Fraser University, you will lead a dedicated facilities management team and oversee the delivery of high-quality custodial services across a dynamic post-secondary campus environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with university stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming campus for students, faculty, staff, and visitors—while advancing your leadership career with Dexterra.

Key Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational successEnsure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of management experience and directing a team in facility services or related field
• Proficiency in Microsoft Office 365 and other software applications
• Ability to effectively use hand-held computer technology
• Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
• Strong communication skills with the ability to interact professionally with clients at all levels
• Ability to maintain excellent relations with People – employees, client and customers
• Familiar with health, safety and environmental management systems
• A clear criminal record check is required for this role.

Additional Information

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1