Account Coordinator

Group SJR; Toronto; Hybrid; CAD 39,750 - 66,250; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

Group SJR, a WPP company, is seeking an Account Coordinator to support client research, communications, project management and content development across the full digital content ecosystem. This role emphasizes organization, clear communication, and cross-team collaboration to ensure timely delivery of high-quality work.

The position offers a hybrid work model with four days per week in the office, and candidates should be eager to learn, proactive, and detail-oriented to support client goals

Qualifications

• Internship in marketing / communications field; agency experience is an asset
• Incredible attention to detail with the ability to deliver written materials error-free, grammatically correct and on time
• Well-honed project management and time management skills to ensure delivery of high-quality work on tight deadlines
• Ability to listen effectively, document proceedings accurately and support ongoing dialogue
• Strong research skills and eagerness to learn within a content-driven, collaborative agency environment

Responsibilities

• Account Coordination: Schedule and participate in weekly status meetings; write clear status reports and emails; manage timelines and deliverables
• Creative + Editorial Coordination: Support development and delivery of digital content across formats; assist with briefs, feedback rounds and approvals
• Research + Strategic Support: Conduct content audits, research and competitive reviews; surface insights for the team
• Qualifications: Internship in marketing / communications; agency experience is an asset; strong attention to detail and time management; proficient with Microsoft Office

Skills

Attention to detail

Time management

Communication

Independent worker

Education

Marketing/communications internship

Tools

Microsoft Office

Job description

Who We Are

Group SJR, a WPP company, is the original full-service content consultancy. Today’s leading organizations are grounded in unique skills, knowledge, and perspective but success depends on their ability to tell the world. At SJR we help them do exactly that; by discovering, developing and distributing their inimitable narrative. Anchored in the brand, the narrative provides the through-line that enables us to detail strategy and elevate communications programs.

Who We Are

Group SJR, a WPP company, is the original full-service content consultancy. Today’s leading organizations are grounded in unique skills, knowledge, and perspective but success depends on their ability to tell the world. At SJR we help them do exactly that; by discovering, developing and distributing their inimitable narrative. Anchored in the brand, the narrative provides the through-line that enables us to detail strategy and elevate communications programs.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Job Summary

SJR Account Coordinators are the foundation of the client services engine that ensures SJR is seen as a leading agency in digital content solutions around the world. Our Account Coordinators are passionate and curious with a strong willingness to learn. The role is ideal for someone who is highly organized, an excellent communicator, and excited by the details that keep projects moving. They partner closely with their Account team and cross-agency teams to support client research, communications, project management and content development across the full digital content ecosystem, ensuring the delivery of great work that exceeds expectations. A collaborative team player, the Account Coordinator supports the end-to-end delivery of client projects. From internal briefings, to supporting the day-to-day running of an account and creating status reports to conducting research and content audits, they play a central role in keeping the team organized and on schedule. They have a pulse on the client work and the team, while building a strong understanding of how content connect across channels and supports broader client goals. The ideal candidate is collaborative, proactive, detail-oriented and eager to learn. They are comfortable juggling multiple workstream, communicating clearly with different stakeholders, and contributing to a strong team culture. They bring curiosity to the work, an interest in content and digital communications, and a desire to grow into broader responsibilities over time. The Account Coordinator wears many hats that drives their team’s success. They are responsible for upholding the highest standards and setting the tone for the overall experience of working with SJR.

Responsibilities

Account Coordination (65%)

• Schedules, organizes, attends and participates in weekly team/client status meetings
• Comes to meetings equipped with updates and ideas as per the agenda, takes notes and distributes them immediately following to SJR team and client
• Writes status reports, emails and other forms of written communication an appropriate style – accurate, clear and concise
• Organizes contact reports and action items; packages into deliverables for clients and internal teams
• Coordinates client status trackers for assigned accounts; maintains project timelines to ensure deliverables are moving through the appropriate review and approval processes
• Responds quickly and efficiently to requests from their colleagues
• Communicates verbally in a clear and constructive and proactive manner and be able to present in formal meetings
• Helps manage project timelines and flags risks, delays, or changing priorities early
• Contributes to a positive client experience through reliability, responsiveness, and attention to detail
• Supports smooth operation of SJR’s finance by submitting accurate and timely invoices, SOWs, estimates, vendor setup, freelancers, etc.

Creative + Editorial Coordination (25%)

• Supports the development and delivery of digital content across formats including internal briefings, long-form articles, website copy, and social content
• Assists with content organization and workflows, including briefs, rounds of feedback, and approval tracking
• Helps gather, organize, and package background materials for writers, editors, strategists, and creatives
• Supports content publishing needs by coordinating assets, links, and formatting requirements across platforms
• Participates in creative ideation, brainstorming and concept development
• Writes up creative ideas for client presentations, including copy development and sourcing images
• Writes first-draft social and short-form copy when “official” editorial support isn’t required
• Coordinates with suppliers on production, ensuring deliverables are received on time and shared internally
• Manages the acquisition of stock images and footage, voiceovers and music, working with the production team to ensure clients have the correct licenses to utilize content assets as required

Research + Strategic Support (10%)

• Researches content topics or communication opportunities to provide detailed insight to the client and creative teams
• Conducts content audits, research, and competitive reviews to inform recommendations and content development
• Stays current on digital content trends relevant to assigned clients and industries
• Monitors industry news, audience behaviours, and competitor activity to surface useful insights to the team
• Supports content and account team with research for presentations, client recommendations, and growth opportunities

Qualifications

• Internship in marketing / communications field; agency experience is an asset
• A general understanding of the marketing / communications landscape
• Interest in digital content and how it works across channels, from web and editorial to broader content strategy
• An understanding of the value of proactivity, and a strong willingness to seek opportunities to learn and grow
• Incredible attention to detail with the ability to deliver written materials error-free, grammatically correct and on time
• Well-honed project management and time management skills to ensure delivery of high-quality work on tight deadlines
• Ability to listen effectively, document proceedings accurately and support ongoing dialogue
• Ability to work independently, but also collaborate with a wide variety of people and disciplines
• Flexible, adaptable and responsive when quick turnarounds are required
• Strong research skills
• Eagerness to learn, ask questions, and grow within a content-driven, collaborative agency environment
• Highly proficient with Microsoft Office applications

$39,750 - $66,250 CAD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (SJR) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.