Account Co-ordinator

PheedLoop / NordSpace; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

PheedLoop, an emerging player in the event technology sector, is seeking an in-person Account Coordinator in Toronto. This role focuses on customer support and account management, helping clients maximize their usage of the platform while fostering strong relationships. Ideal candidates should have at least a year of experience and excellent communication skills. By joining PheedLoop, you'll contribute to a culture of positivity, learning, and teamwork, impacting the events industry significantly.

Benefits

Employee health care plan 100% coverage fully paid

Accessible office directly connected to TTC subway

Snacks, team outings, and learning opportunities

Qualifications

• At least 1 year of experience in customer success or account management.
• Extremely strong work ethic with an energetic and positive attitude.
• Bilingual proficiency (English and French) is beneficial.

Responsibilities

• Providing customer support over email, phone, and in-person.
• Onboarding key customers on the PheedLoop platform.
• Maintaining a minimal level of availability off-hours for urgent customer inquiries.

Skills

Communication

Customer Service

Problem Solving

Teamwork

Job description

This is a 100% in person role at our awesome office In Toronto!

About PheedLoop

PheedLoop is dedicated to developing critical systems for the events industry. From virtual event technology critical during these times and solutions to automate simplify and monetize events to new hardware products such as self-check-in systems and smart badges were always building awesome tech. Located in Toronto PheedLoop is one of Canadas fastest-growing event technology companies.

Were obsessed with listening to customer feedback because were able to build extremely creative solutions at light speed as soon as we hear good ideas. We love working hard learning new things building great products and closing deals. If youre looking for an experience that will test your limits accelerate your career and allow you to dream big wed love to work with you and change an industry forever.

What will my impact be

As an Account Coordinator you will be working closely with our Customer Support and Sales Teams to provide the required service for existing customers to onboard quickly to maximize their use of the platform and to expand their future use of our software ecosystem. As a customer facing role youll be tasked with developing and maintaining deep relationships with our amazing customers. From a metrics point of view youll be responsible for Customer Resign and Customer Expansion. Our customers love us! You can read our reviews publicly on our G2 Crowd Website. Members of our community appreciate our teams positivity proactiveness and commitment to product updates. In your role as an Associate Relationship Manager youll also be able to share product requests and feedback to our brilliant engineering team.

Your day to day

• Providing customer support over email phone and sometimes in person
• Onboarding key customers on the PheedLoop platform so that they can start creating their events on the system as soon as possible
• Touching base with key customers through Post-Event Debriefs Mid-Contract Consultations and other meeting types among others
• Studying the PheedLoop platform and best practices in-depth to be able to answer any questions that come your way
• Selling and suggesting how products and services customers are not currently using can solve business challenges
• Maintaining a minimal level of availability off-hours and on weekends to respond to urgent customer inquiries and an increased level of availability closer to a customers event

Things you should know and have to succeed

• At least 1 year of experience in a customer success customer service or account management role
• Extremely strong work ethic with an energetic and positive attitude
• Extremely strong written and verbal communication skills (English)
• Demonstrated ability to work and grow independently and a great team player

Things that would make you an all-star

• Experience in the events industry managing conferences trade shows or similar events
• Experience selling software products
• Experience working in small business environments
• Bilingual proficiency (English and French)
• Employee health care plan 100% coverage fully paid by PheedLoop
• Accessible office directly connected to TTC subway
• Awesome workplace - snacks team outings books learning opportunities open workspace

Who were looking for

We are looking for people to join our team who are ambitious hard workers thrive in environments where they are required to solve problems and love to have fun. We want to work with people who feel they have a lot more potential within themselves to unlock because we want to be a part of their journey and help them reach their goals. Your work just like everyone elses at PheedLoop will make a massive difference - we can guarantee it. Know that you are likely to find your teammates at PheedLoop to be the hardest working group of people youll ever meet. If you feel you have a strong work ethic and career ambitions you will thrive here!

This is a 100% in person role at our awesome office In Toronto!

Key Skills

Abinitio,Apache Tomcat,Ethernet,Hotel Management,Financial Planning & Analysis,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Account Coordinator • Toronto, Ontario, Canada