Collision Administrator

Adecco; Toronto; Hybrid; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Medical and dental benefits

Free training programs

Weekly pay

Hybrid work model

Job summary

Adecco is hiring a Collision Administrator for Porsche in North York, ON. This full-time, 12-month hybrid role supports national accident damage programs and dealer partners, elevating customer experience and Genuine Parts growth.

Key duties include administering ADM programs, reporting, and stakeholder communications. The ideal candidate brings automotive exposure, data reporting skills, and strong Excel/PowerPoint proficiency.

Qualifications

• Minimum 1 year of experience in an administrative or customer service role within automotive or aftersales.
• Post-secondary education in Business or Automotive Management.
• Automotive industry experience is required.
• Strong analytical skills and data reporting capabilities.
• Advanced Microsoft Office proficiency, especially Excel and PowerPoint.
• Excellent written and verbal communication and organizational skills.
• Self-motivated, detail-oriented and a collaborative team player.
• French language skills are considered an asset.

Responsibilities

• Provide day-to-day administrative support for ADM programs.
• Maintain documentation, reporting tools, databases and tracking systems.
• Support program launches, updates and operational activities.
• Assist with project coordination and customer experience initiatives.
• Monitor performance, prepare dashboards and business summaries.
• Coordinate communications with dealers and internal/external stakeholders.
• Drive continuous improvement aligning with Porsche standards.

Skills

Customer service

Administrative support

Data analysis

Excel

PowerPoint

Organizational skills

Communication

Initiative

Team player

French language

Education

Business

Automotive Management

Tools

Microsoft Office

Excel

PowerPoint

Job description

Are you passionate about the automotive industry and experienced in supporting dealerships, collision repair, insurance, or aftersales operations? Adecco is currently hiring a full-time Collision Administrator for Porsche in North York, ON.

This is an exciting opportunity to join a globally recognized luxury automotive brand and play a key role in supporting national Accident Damage Management (ADM) programs. Working closely with the Aftersales Business Development Manager, you will help coordinate strategic initiatives, support dealer partners, and contribute to programs that enhance customer experience, customer retention, and Genuine Parts business growth.

• Pay Rate: $23.00 - $27.00/hour (based on experience)
• Location: North York, ON
• Job type: Temporary | Full-time | 12 months with possibility of extension | Hybrid
• Vacancy Status: This posting is for an existing vacancy.

Qualifications and Skills

• Minimum 1 year of experience in an administrative, customer service, aftersales, or automotive-related role
• Post-secondary education in Business, Automotive Management, or a related field
• Automotive industry experience is required
• Experience with automotive parts, collision repair, dealership operations, or aftersales programs is considered an asset
• Previous experience within a performance or luxury automotive brand is preferred
• Strong analytical skills and confidence working with data and reporting
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple priorities
• Detail-oriented with strong problem-solving abilities
• Self-motivated with a willingness to learn and take initiative
• Customer-focused mindset with a commitment to quality and excellence
• Collaborative team player with strong interpersonal skills
• French language skills are considered an asset
• Must be legally eligible to work, and reside in Canada

Responsibilities

Program & Administrative Support

• Provide day-to-day administrative support for ADM programs
• Maintain program documentation, reporting tools, databases, and tracking systems
• Support program launches, updates, and ongoing operational activities
• Assist with project coordination and implementation of customer experience initiatives

Reporting & Analysis

• Monitor program performance and support reporting activities
• Prepare reports, dashboards, presentations, and business summaries
• Analyze operational data to identify trends and opportunities for improvement
• Support performance tracking and program measurement initiatives

Stakeholder & Dealer Support

• Coordinate communications with dealers, internal stakeholders, and external vendors
• Support the preparation and distribution of dealer communications and training materials
• Assist with dealer engagement activities and program administration
• Ensure timely follow-up on requests and program-related inquiries

Continuous Improvement

• Identify opportunities to improve processes and efficiencies
• Support implementation of operational enhancements and best practices
• Ensure all activities align with Porsche brand standards and business objectives
• Contribute to customer retention and customer experience initiatives

Here’s why you should apply

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.