Accident Benefits Adjuster Level 1

Wawanesa Insurance; Calgary; Hybrid; CAD 61,000 - 71,000; Full time

Benefits offered by this job

Annual bonus

Leave top-up

Generous vacation

Pension plan

Premium benefits

Job summary

The Wawanesa Mutual Insurance Company is seeking a Claims Adjuster 1 / Recovery Care Specialist 1 – Accident Benefits to support injured members through low to moderate complexity claims. You will investigate, apply policy coverages, collaborate with partners, and strive for fair, timely outcomes with compliance to service and regulatory standards.

We offer a hybrid work arrangement, competitive compensation within the stated range, annual bonus eligibility, vacation, and pension plans.

Qualifications

• Prior claims adjusting or relevant insurance experience preferred.
• Experience with accident benefits, bodily injury, disability, rehabilitation-related claims is an asset.
• Strong organizational and communication skills in a fast-paced environment.
• Progress toward CIP designation is considered an asset.
• Valid adjusting license or willingness to obtain one as required by provincial legislation.

Responsibilities

• Provide empathetic guidance to injured members throughout the claims process.
• Communicate with injured members and stakeholders via phone, email, and written correspondence.
• Collaborate with treatment providers and vendors to ensure member support.
• Set and update claim and expense reserves per guidelines.
• Support litigated claims by coordinating with external counsel and escalation as needed.
• Identify claim developments and determine next steps for resolution.
• Maintain detailed, timely file documentation outlining strategy and next steps.
• Stay current with legislation, regulatory requirements, and industry trends in accident benefits.
• Manage priority of payment investigations and WSIB/WCB considerations within authority.

Skills

Claims adjusting

Accident benefits knowledge

Communication skills

Organizational skills

Licensing (Adjuster)

CIP (asset)

Job description

Job ID: 10326
Employment Type: Existing Role

Work Environment

We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Lethbridge, AB.

Working Business Language

English.

Salary

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $61,000 - $71,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

At Wawanesa, we’re committed to delivering a thoughtful, supportive claims experience when our members need us most. We’re looking for a Claims Adjuster 1 / Recovery Care Specialist 1 – Accident Benefits to join our team and help injured members navigate low to moderate complexity accident benefits claims with care, empathy, and sound judgment. In this role, you’ll proactively investigate claims, apply policy coverages, collaborate with internal and external partners, and support early, appropriate, and sustainable claim outcomes while meeting service, regulatory, and financial expectations.

Job Responsibilities

• Provide empathetic guidance and support to injured members throughout the claims process, delivering an exceptional member experience.
• Communicate clearly and professionally with injured members and stakeholders through telephone, digital, and written correspondence, ensuring inquiries are addressed promptly.
• Collaborate with treatment providers, service vendors, and other stakeholders to help ensure members receive appropriate support and services throughout their recovery.
• Set and update claim and expense reserves in a timely manner based on available information and established guidelines.
• Support litigated claims by instructing and directing external counsel, participating in dispute resolution processes, and contributing to resolution strategy within assigned authority.
• Proactively identify claim developments, determine next steps, and elevate matters appropriately when required.
• Maintain detailed, analytical, and timely file documentation that reflects claim strategy, rationale, and next steps.
• Stay current with applicable legislation, regulatory requirements, dispute processes, and industry trends related to accident benefits.
• Manage priority of payment investigations, WSIB/WCB considerations, loss transfer matters, litigation processes, and related requirements within assigned authority or with escalation as needed.
• Perform other duties as assigned.

Qualifications

• Previous claims adjusting or relevant insurance experience preferred; experience with accident benefits, bodily injury, disability, rehabilitation-related claims, or medical disciplines such as kinesiology, physiotherapy, occupational therapy, psychology, or nursing is considered an asset.
• Foundational understanding of accident benefits, policy interpretation, claims handling practices, fraud mitigation, entitlement assessment, and analysis within policy parameters.
• Strong organizational, time management, desk management, written and verbal communication skills, with the ability to build positive working relationships in a fast-paced, high-volume environment.
• Demonstrated ability to listen compassionately, gather required information, make sound and timely decisions, and work collaboratively with adaptability, resilience, and a commitment to continuous learning.
• Progress toward the Chartered Insurance Professional (CIP) designation is considered an asset.
• Valid adjusting license, where required by provincial legislation, or the ability and willingness to obtain and maintain required licensing.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.