Catastrophe Claims Representative I

Wawanesa Insurance; Calgary; Hybrid; CAD 52,000 - 62,000; Full time

Job summary

The Wawanesa Mutual Insurance Company is seeking a Catastrophe Claims Representative Level I to support loss to resolution for property claims arising from catastrophes, natural disasters, and weather events. You will apply policy coverages, investigate losses, and manage a high-volume queue from first notice to resolution.

This role offers a hybrid work arrangement (in-office part-time or remote) across Calgary, Winnipeg, and Edmonton, with travel for catastrophe deployments as needed.

Qualifications

• Pursuing CIP designation and licensed adjuster where required.
• Excellent written and verbal communication with empathy.
• Ability to investigate, analyze, and document losses.
• Team player with strong organizational skills.
• Experience with estimating tools and property damage estimates.
• Willing to travel for CAT deployments.
• Post-secondary education or equivalent experience.

Responsibilities

• Support policyholders from loss to resolution with empathetic service.
• Interpret policy, confirm coverage, and set reserves.
• Investigate losses, document findings, escalate as needed.
• Coordinate vendors, appraisers, and contractors to quantify losses.
• Negotiate fair settlements within authority.
• Maintain audit-ready files with notes and diaries.
• Travel on short notice for catastrophe deployments.
• Stay current on regulatory/licensing requirements.

Skills

CIP designation

Customer service

Investigative skills

Team player

Negotiation

Detail oriented

Estimating tools

Self-driven

Post-secondary ed

Education

Post-secondary education

Tools

Estimating software

Job description

Job ID: 10291

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB.

Working Business Language: English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $52,000 - $62,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Catastrophe Claims Representative Level I supports Wawanesa’s goal of delivering an exceptional, consistent claims experience by fairly and equitably adjusting small to moderate complexity property claims arising from catastrophes, natural disasters, and weather events. In this role, you’ll apply and explain policy coverages, investigate and document losses, and manage a high-volume pending from first notice of loss through resolution.

The deadline to apply is Friday, September 25, 2026.

Job Responsibilities

• Support policyholders from first notice of loss through resolution with timely, empathetic service and clear communication.
• Interpret policy, confirm coverage, and set accurate loss and expense reserves.
• Investigate losses, assess liability (where applicable), document findings, and es- calate or refer files when needed.
• Coordinate vendors and service providers, reconciling inputs from appraisers, TPAs, contractors, and repair facilities to accurately quantify losses.
• Negotiates and communicate fair settlements within assigned authority.
• Review repair estimates and grow your estimating capability (scopes and estimating software).
• Keep claim files audit-ready with accurate notes, diaries, and system documentation.
• Manage high-volume intake and inventory by prioritizing effectively and staying organized in a fast-paced environment.
• Work within adjusting guidelines and company procedures while staying current on regulatory/licensing requirements and product/industry updates.
• Travel on short notice for catastrophe deployments (including extended stays) and jump in to support non-CAT claims when needed.
• Take on other duties, as assigned, to support the team.

Qualifications

• Working toward a CIP designation and meeting adjuster licensing requirements.
• Demonstrated customer service with empathy, professionalism, and strong written/verbal communication.
• Strong investigative, analytical, and problem-solving skills with sound judgment.
• Collaborative team player who builds effective working relationships.
• Comfortable navigating conflict and difficult conversations; confident negotiator.
• Highly organized and detail-oriented; able to manage high claim volume and accurate documentation.
• Ability to interpret property damage estimates; comfortable with estimating tools.
• Self-driven with a commitment to continuous learning and development.
• Post‑secondary education preferred or equivalent experience.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.