Claims Adjuster 1 - Property (Contents)

Wawanesa; Winnipeg; On-site; CAD 52,000 - 62,000; Full time

Job summary

The Wawanesa Mutual Insurance Company seeks a Claims Adjuster 1, Property to manage property claims from intake to resolution with a focus on contents on large loss files. You will work with members and adjusters to determine coverages, reserves, and settlements within authority.

This role supports a hybrid work environment across Canada locations, emphasizing empathy, timely communication, critical thinking, and collaboration with vendors and internal teams.

Qualifications

• 1 year of insurance or customer service experience preferred.
• Willingness to pursue CIP designation.
• Post-secondary degree preferred.
• Experience with Microsoft Office and CRM systems.

Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
• Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that inquiries are effectively dealt with.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves through the life of the claim.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability.
• Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
• Negotiate settlements within authority limits and communicate decisions promptly.
• Maintain an effective diary system and document claim file activities.
• Develop knowledge of policy coverages and regulatory requirements.
• Review content schedule of losses and repair estimates and generate narrative scopes and estimates.
• Support CAT plan as necessary.

Skills

Excellent communication

Exceptional customer service

Investigative and analytical skills

Time management

Teamwork

Attention to detail

Negotiation and decision making

Education

Post-secondary degree

CIP designation (pursuit)

Tools

Microsoft Office

Database software

Web-enabled applications

Job description

Select how often (in days) to receive an alert:

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS.

Working Business Language : English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $52,000 - $62,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Claims Adjuster 1, Property delivers exceptional member service by managing property claims from intake to resolution and applying policy coverage. This role specializes in the contents portion of large loss claims, partnering with members and adjusters to support timely, accurate claim outcomes.

Job Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
• Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
• Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Developing, demonstrating, and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Demonstrating basic skills to review content schedule of losses and repair estimates, while developing the skills to create narrative scopes and generating entry level estimates using an estimating software system.
• Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
• Perform other duties as assigned.

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 1 year of insurance or Customer service experience preferred
• Post-secondary degree is preferred
• Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
• Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills.
• Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
• Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
• Strong teamwork skills with the ability to collaborate with others.

Diversity Equity, Inclusion& Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

Please note that the recruitment process this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.