Claims Adjusters - Auto Physical Damage - All Levels (Future Opportunities)

Wawanesa Insurance; Winnipeg; Hybrid; CAD 52,000 - 59,800; Full time

Benefits offered by this job

Annual bonus plan

Pension plan

Generous vacation time

Personal days

Premium-free benefits

Leave-of-absence top-up programs

Job summary

Wawanesa Mutual Insurance Company is seeking a Claims Adjuster Level 2, Auto Physical Damage. The role focuses on fair adjustment of low-complexity auto claims and delivering a consistent member experience.

You will apply coverages, document files through the claim life cycle, and maintain timely communication. Ideal candidates have 1 year of auto insurance experience, a CIP designation (preferred), and a post-secondary degree.

Qualifications

• 1 year insurance experience (auto preferred)
• Excellent customer-service and communication skills
• Strong investigative and analytical skills with data accuracy
• Time-management and organization in a fast-paced environment
• Negotiation and decision-making abilities
• Willingness to collaborate with others

Responsibilities

• Provide direction and support to members through the claims process with empathy.
• Communicate promptly via voice, digital, and written channels; address inquiries.
• Adjust low-complexity auto physical damage claims.
• Review policy wordings and determine coverage; communicate decisions.
• Establish reserves and coordinate with appraisers and repair facilities.
• Collaborate with vendors to coordinate services and settlements within authority.

Skills

Customer service

Communication

Investigation & analysis

Time management

Negotiation

Teamwork

Education

CIP designation (Insurance Institute of Canada)

Post-secondary degree

Job description

Salary & Benefits

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering for our employees. Full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave‑of‑absence top‑up programs, generous vacation time, personal days, premium‑free benefits and a pension plan. The salary offered for this role starts at $52,000.

Hybrid Work Environment

Wawanesa offers a hybrid work environment that provides flexibility to balance in‑office and remote work. You may work from any of the following locations: Calgary (AB), Edmonton (AB), Lethbridge (AB), Toronto (North York, ON), Kitchener (ON), Ottawa (ON), Moncton (NB), Dartmouth (NS).

About Wawanesa

Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa is the parent company of Wawanesa Life and Western Financial Group, both of which distribute insurance products across Canada. Wawanesa proudly serves more than 1.7 million members and employs over 3,300 people across the country. The company contributes more than $3.5 million annually to charitable organizations and is recognized as one of Manitoba’s Top Employers.

Job Overview

The Claims Adjuster Level 2, Auto Physical Damage contributes to Wawanesa’s goal of delivering an exceptional and consistent member experience through the fair and equitable adjustment of low‑complexity auto physical damage claims. The role is responsible for applying and explaining policy coverages and documenting claim files throughout the claim life cycle, ensuring timely and prompt management from initial report to conclusion.

Job Responsibilities

• Provide direction and support to our members throughout the claims process by delivering exceptional service with empathy.
• Ensure timely and proactive communication through voice, digital, and written correspondence, and professionally address all inquiries.
• Adjust low‑complexity auto physical damage claims.
• Review and interpret policy wordings, determine coverage, and communicate decisions to members.
• Establish accurate loss and expense reserves throughout the claim, evaluating information from appraisers, third‑party adjusters, and repair facilities.
• Conduct comprehensive investigations on all files to determine coverages and liability, adhering to Wawanesa’s adjusting guidelines and engaging appropriate internal and external resources when necessary.
• Collaborate directly with vendors such as appraisers, rental companies, repair facilities, and other partners to coordinate services.
• Negotiate and convey claim settlements within authority limits, communicating decisions promptly and effectively while maintaining an exceptional customer experience.
• Maintain an effective diary system and document claim file activities in accordance with established procedures.
• Remain up to date with legislative changes and industry trends and comply with all provincial requirements.
• Support the CAT plan as necessary, including assistance on claims outside the primary service area.
• Perform other duties as assigned.

Qualifications

• At least 1 year of insurance experience, preferably in auto.
• Post‑secondary degree preferred.
• Currently pursuing or completed a CIP designation through the Insurance Institute of Canada.
• Exceptional customer‑service skills demonstrating empathy and concern for member satisfaction.
• Excellent communication skills—listening, written, and spoken.
• Strong investigative and analytical skills with high accuracy in data entry.
• Excellent time‑management and organizational skills with the ability to prioritize in a fast‑paced, changing environment.
• Good negotiation, decision‑making, and critical‑thinking skills, as well as a willingness to improve.
• Strong teamwork skills with the ability to collaborate with others.

Diversity, Equity, Inclusion & Belonging

Wawanesa is committed to Diversity, Equity, Inclusion and Belonging (DEIB). We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to further diversification of thought and ideas. If you require accommodations during any stage of the recruitment process, please contact [e-mail].

All Wawanesa job applicants are subject to Wawanesa’s Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and hiring leaders in compliance with all applicable legislation.