Academic Administrative Assistant — Student Services & Scheduling

Vancouver Island University; Nanaimo; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid holidays

Professional development

Pension plan

Flexible work opportunities

Job summary

Vancouver Island University in Nanaimo is seeking an Administrative Assistant to provide front-line service to students, faculty and the public in person, by phone, and by email. You will work closely with Registration, Records and Financial Aid, and support Welcome Centre, Advising, Accessibility Services and related programs.

The role also supports Academic and Career Preparation programs, processes transcripts and prerequisites, prepares schedules and documents, orders textbooks, and

Qualifications

• One-year certificate in Office Administration or equivalent. Minimum three years higher education admin experience.
• Demonstrated relational database understanding.
• Ability to use spreadsheet features.
• Intercultural experience and communication skills.
• Ability to work in a busy, changing environment with attention to detail.
• English language learners context requires intercultural competency.
• Experience with Access databases and SAWS.
• Excellent knowledge of Excel.

Responsibilities

• Provide front-line customer service for students, faculty and the public in person, by phone and email.
• Coordinate with Registration, Records, Financial Aid and related services.
• Support Academic and Career Preparation programs and advise staff on processes.
• Review transcripts and prerequisites and escalate actions as needed.
• Design and prepare schedules, calendars, and written materials.
• Order textbooks, supplies and manage budgets and mail.
• Maintain and update department websites and notices.

Skills

Relational database understanding

Excel

Intercultural experience

Communication skills

Patience

Ability to multitask in busy env

Intercultural competency

Access databases

SAWS

Education

One-year certificate in Office Administration

Three years of higher education administration experience

Two-year diploma (preferred)

Tools

Access databases

SAWS

Job description

Vancouver Island University in Nanaimo is seeking an Administrative Assistant to provide front-line service to students, faculty and the public in person, by phone, and by email. You will work closely with Registration, Records and Financial Aid, and support Welcome Centre, Advising, Accessibility Services and related programs.

The role also supports Academic and Career Preparation programs, processes transcripts and prerequisites, prepares schedules and documents, orders textbooks, and