Campus Operations & Financial Aid Lead

Discovery Community College; Nanaimo; On-site; CAD 50,000 - 55,000; Full time

Job summary

Discovery Community College in Nanaimo, BC is seeking an organized Campus Administrator and Financial Aid Officer to support campus operations and help students navigate the financial aid process. This full-time, on-site role offers a dynamic environment with opportunities to grow within the college, while coordinating funding applications and student services.

You will work with government programs such as StudentAid BC, review files for accuracy, and provide frontline service to students,

Qualifications

• Diploma or certificate in business administration or related field.
• Minimum two years of administration or student services experience.
• Experience with government-funded programs is an asset.

Responsibilities

• Assist students with StudentAid BC, Indigenous funding, WorkBC, employer sponsorships, and other third-party funding applications.
• Guide students through funding requirements, documentation, timelines, funding processes, and student responsibilities.
• Review, maintain, and monitor financial aid files, applications, approvals, and supporting documentation to ensure accuracy and compliance.
• Identify and elevate funding delays, discrepancies, unusual circumstances, or compliance concerns as appropriate.
• Support campus administration activities, including student onboarding, orientations, appointments, correspondence, and reporting.
• Provide professional front-line customer service and respond to telephone, email, and in-person inquiries.
• Collaborate with Admissions, Student Services, Student Accounts, Finance, and campus leadership to support student success and a positive student experience.
• Perform other related duties as assigned.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Microsoft 365

Education

Diploma or certificate in business administration

Tools

Microsoft 365

Job description

Discovery Community College in Nanaimo, BC is seeking an organized Campus Administrator and Financial Aid Officer to support campus operations and help students navigate the financial aid process. This full-time, on-site role offers a dynamic environment with opportunities to grow within the college, while coordinating funding applications and student services.

You will work with government programs such as StudentAid BC, review files for accuracy, and provide frontline service to students,