AB Supports Coordinator

Government of Alberta; Edmonton; Hybrid; CAD 56,000 - 74,000; Full time

Job summary

An established industry player is seeking an Alberta Supports Coordinator to join their team. In this role, you will be the first point of contact for Albertans accessing vital social-based programs and services. Your expertise in assessment, communication, and problem-solving will be crucial in delivering exceptional service. This position offers the opportunity to work in a fast-paced, client-centered environment, making a meaningful difference in the lives of others. Join a supportive team that values diversity and innovation, and enjoy flexible work arrangements while contributing to the well-being of the community.

Benefits

Positive workplace culture

Work-life balance

Flexible work arrangements

Leadership and mentorship programs

Qualifications

• Two-year diploma or degree in a related field is required.
• No experience required; equivalent education or experience is acceptable.

Responsibilities

• Assess clients' needs and determine suitable social-based programs.
• Provide service excellence and de-escalate sensitive situations.

Skills

Assessment Skills

Time Management

Communication Skills

Problem Solving

Client Service Excellence

Education

Two-year Diploma or Degree in a related field

Tools

Microsoft 365

Web-based computer systems (e.g., Compass, TOI, CCIS)

Job description

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Job Information
Job Title:AB Supports Coordinator
Job Requisition ID:71225
Ministry:Seniors, Community and Social Services
Location: Across Alberta (this position allows staff to work from home)
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary: Permanent
Scope:Open Competition
Closing Date: May 23, 2025
Classification: Program Services 1
Salary: $2,165.27 to $2,814.70 bi-weekly ($56,513 to $73,463 /year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx .

Seniors, Community and Social Services provides supports for seniors, families and communities, and helps Albertans access disability services, continuing care, financial supports, services for the homeless, and other social-based programs. This ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families.

The Delivery Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through our contact centers.

Are you client focused? Do you enjoy working in a fast paced, client centered environment and want an opportunity to make a difference in the lives of others? If so, this position will be of interest to you.

The Ministry of Seniors, Community and Social Services is focused on service excellence within social-based programming and service delivery in Alberta. An Integrated Service Delivery (ISD) model has been created for Albertans to be able to access information and support for social -based programs and services via the Alberta Supports Contact Centre. The focus of the ISD model is to ensure consistent information and levels of services are delivered to clients regardless of the service delivery channel used.

As an Alberta Supports Coordinator, you will champion this ISD model by working at the Alberta Supports Contact Centre.

The Alberta Supports Coordinator is the first point of contact for Albertans accessing social-based programs & services. In this position, you will assess Albertans with varying circumstances and needs and determine the social-based programs and services suitable for them.

To be successful in this role you will require excellent assessment, time management, communication and problem solving skills combined with the ability to make sound decisions under short timelines. Must have strong computer skills and being proficient in Microsoft365 is essential.

Your ability to provide service excellence and de-escalate sensitive situations is also a requirement of this role.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf .

The successful candidates will need to demonstrate the following competencies:

Agility: As the first point of contact for Albertan's seeking assistance, you will need to be able to adapt and adjust quickly as priorities will continually shift. You will need to balance a variety of clients with diverse needs, and ensure you are providing them all with a high level of service.

Systems Thinking: We are looking for candidates who will consider the bigger picture, looking across Human Services and potential service providers to find supports and services that meet the client's needs.

Creative Problem Solving: Creativity and flexibility will be very important to success in this role. Candidates will need to be willing to try new things and have the skills to take calculated risks and think outside the box.

Building Networks: As we continue to move towards our citizen centered approach, candidates will need to build networks and work with internal and external stakeholders on a regular basis. This includes clients, ministry staff, community resource partners, and other partners.

Qualifications

Two-year Diploma or Degree in a related field; no experience required; or equivalent as described below.

Equivalency:Directly related education or experience considered on the basis of 1 year of education for 1 year of experience; or1 year of experience for 1 year of education

The following Assets will be considered:

• 1 year of related experience working with diverse populations, providing customer service excellence, assessing their needs and providing service direction is considered an asset.
• Proficiency with keyboarding and computer systems (Microsoft 365) is required.
• Experience with web based computer systems (e.g. Compass, TOI, CCIS) is considered an asset.
• Experience with social based programs
• Experience in arranging supports for vulnerable individuals.

A cover letter summarizing your Qualifications and Assets is required.

Hours of work are 36.25 hours weekly. Current available shift times for this position are:

• 11:45 a.m. - 8:00 p.m. (this shift pays a shift differential)
• 10:15 a.m. - 6:30 p.m.

This competition will be used to fill permanent vacancies. This competition may be used to fill future permanent or temporary vacancies, across the Government of Alberta, at the same or lower classification level.

Candidates who are successful in the selection process will be placed in a Talent Pool. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities as vacancies arise. Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels.

• You were successful in the interview (pending reference and other pre-employment checks) but were not selected.
• You may be considered for future opportunities in the same or a lower classification for a period of six (6) months.
• If you are contacted regarding other opportunities, it will be your decision whether to pursue these.
• If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Your cover letter and resume will be used as a screening tool to assess your written communication.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles , for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require an accommodation during the recruitment process, please contact Taylor Bell at [e-mail] .