Support Specialist, Identity & Access Management - Information Technology Services

MacEwan University; Edmonton; On-site; CAD 53,000 - 79,000; Full time

Job summary

MacEwan University seeks a Support Specialist for Identity & Access Management within their Information Technology Services. This full-time role involves providing technical support, administering IAM technologies, and ensuring secure access to systems. Ideal candidates will have a Bachelor's degree in Computer Science and at least 3 years of relevant experience. The position offers a competitive salary, generous vacation time, and opportunities for career growth.

Benefits

Competitive base pay

Generous vacation time

Secure pension plan

Flexible benefits package

Continuous learning culture

Opportunities for career growth

Qualifications

• Minimum 3 years experience in Identity and Access Management systems.
• Experience with cloud service providers and security software.

Responsibilities

• Provide technical support for IAM-related services.
• Administer IAM application technologies and troubleshoot access issues.
• Evaluate and escalate complex technical issues.

Skills

Communication

Problem-solving

Attention to detail

Interpersonal skills

Analytical skills

Education

Bachelor's degree in Computer Science

Tools

Linux

Windows

macOS

AWS

Google Cloud

Microsoft Azure

Job description

Support Specialist, Identity & Access Management - Information Technology Services

Join to apply for the Support Specialist, Identity & Access Management - Information Technology Services role at MacEwan University

Support Specialist, Identity & Access Management - Information Technology Services

Join to apply for the Support Specialist, Identity & Access Management - Information Technology Services role at MacEwan University

Competition Number: 25.05.129

Category: Full-Time Continuing (35 hours per week)

Salary: MSA Band E (Steps 1-8): $29.608 - $43.050 per hour. $53,886 - $78,351 per annum (Based on 35 hours per week).

Closing Date: May 25, 2025

MacEwan University is seeking applicants for a Support Specialist, Identity & Access Management for a full-time continuing opportunity with the Information Technology Services department.

The Support Specialist, Identity and Access Management (IAM) is responsible for providing technical support for identity and access management-related services, including account provisioning, authentication, authorization, and directory services. You will ensure secure and efficient access to systems and applications by administering IAM technologies, troubleshooting access issues, supporting integration with enterprise systems, and maintaining accurate identity data across platforms. In addition, you will also contribute to compliance efforts, user experience improvements, and ongoing enhancements to IAM tools and processes.

Key responsibilities include:

• Reviewing and analyzing each incoming request and anticipating support resources that could be provided. Then responding promptly and professionally, actively listening to and discussing concerns and addressing these concerns by gathering details/requirements expressed by the end user, providing solutions or escalating to the appropriate ITS member as needed;
• Evaluating and escalating complex or critical technical issues to the Senior Analyst, IAM, the Enterprise Applications team, or other Tier 3 support when a workaround isn’t feasible, coding changes are required, or there are broader technical impacts. Continuing to monitor the ticket, including liaising with Tier 3 staff to obtain updates, and serving as the client-facing support, providing updates to the end user until the ticket is resolved;
• Administering and supporting the installation, configuration, tuning, and updating activities for IAM application technologies, including, but not limited to, Java virtual machines, Java web application servers, Lightweight Directory Access Protocol (LDAP) systems, IAM integrations, Microsoft Azure Directory, Microsoft Entra ID, and MacEwan's single sign-on (SSO) infrastructure; seeking guidance from the Senior Analyst, IAM as required;
• Processing access requests, role assignments, and entitlement changes in accordance with established access policies, procedures, and standards;
• Providing active support to application administrators to make sure applications are properly integrated into the University's IAM environment;
• Interacting with help desk staff to provide support on identity and access issues, and with Microsoft and Google Cloud infrastructure administrators to ensure proper identity and affiliation propagation; and
• Providing training and mentoring to help desk staff and application administrators around identity and access management technology and processes.
  
  

Skills

You will have:

• A demonstrated passion, interest, and understanding of trends and best practices in Identity & Access Management and Information Security;
• Demonstrable IT skills such as working with enterprise technology environments and modern platforms such as cloud service providers and security software;
• Excellent communication (verbal and written), including the ability to communicate effectively with external stakeholders and internal stakeholders at varying levels within the organization and to translate technical concepts for non-technical audiences;
• Excellent interpersonal skills, with the ability to work collaboratively and build/maintain strong working relationships;
• A strong attention to detail, along with excellent organizational, time management, analytical, problem-solving, and critical thinking skills;
• The ability to multitask, take initiative, demonstrate flexibility to adapt to changing situations and priorities, while still meeting critical deadlines;
• The ability to work independently and in a collaborative team environment; and
• Experience with various computer networks, operating systems, software, hardware, and diverse operating systems and platforms such as: Linux, Windows, macOS, iPhone, Android, and cloud environments and service providers such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud.
  
  

Qualifications

• A minimum of a bachelor’s degree in Computer Science, Information Systems or related field.
• Designation in a foundational Information Security certification (such as ISC2 Certified in Cybersecurity or ISC2 Systems Security Certified Practitioner, CompTIA Security+, Google Cybersecurity Certificate) would be considered an asset (if not currently certified, MacEwan will provide support to obtain the certification within the first year of employment).
• A minimum of 3 years of experience supporting or administering Identity and Access Management systems, software development, and enterprise applications or a related role.
• Experience in supporting projects with elements of change management and compliance.
• Demonstrated knowledge of information security frameworks.
• Experience working within a post-secondary or public sector environment would be considered an asset.
• An equivalent combination of education and experience may be considered.
  
  

Position Requirements

• This position may be required to work overtime, including occasional evening or weekend work to accommodate system maintenance or urgent user support.
  
  

Benefits

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth
  
  

How To Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [e-mail].

If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to [e-mail] so we can assist and ensure your application is received.

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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