3PL Dispatcher / Freight Broker

Starship Freight; Georgetown; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Monthly bonus

Benefits fully paid after 3 months

2 weeks vacation

Sick leave 3 days

Personal time 4 days

Birthday day off

1-hour lunch break

Rewards program

Job summary

Starship Freight is seeking a Dispatcher to join our growing logistics team. You will manage carrier relationships, source new trucking partners, and negotiate competitive rates to support our clients.

The role involves scheduling service calls, ensuring timely communication, and resolving customer concerns with cross-team collaboration. Ideal candidates have at least 1 year in 3PL dispatching or freight brokerage, excellent communication skills, and the ability to work independently and in a

Qualifications

• 1 year of 3PL dispatching or freight brokerage experience
• Strong negotiation and relationship-building skills
• Excellent verbal and written communication
• Good organizational abilities to manage multiple tasks
• Proficiency with Microsoft Office; Salesforce (Revenova) / Load Link experience is a plus
• Able to work independently and in a team

Responsibilities

• Build and maintain relationships with existing and potential suppliers
• Negotiate competitive rates for clients
• Schedule and coordinate all incoming service calls promptly
• Communicate clearly and timely throughout the process
• Handle customer concerns and escalate when needed
• Maintain updates across assigned territories

Job description

Join Our Growing Team at Starship Freight!

Are you someone who thrives in a fast-paced environment? Do you have a talent for relationship-building and negotiating deals? If so, we want YOU to join us as a Dispatcher at Starship Freight!

We are seeking a motivated and driven individual to play a key role in our dynamic team. As a Dispatcher, you’ll be responsible for booking freight, negotiating competitive pricing with carriers, and sourcing new trucking companies. This is an exciting opportunity to contribute to a growing business and build meaningful partnerships within the logistics industry.

Why Starship Freight?

• Competitive Compensation: Monthly bonuses starting after just 3 months of employment.
• Comprehensive Benefits: 100% company-paid benefits after 3 months, including an Employee Assistance Program.
• Generous Time Off:
  • 2 Weeks Paid Vacation
  • 3 Days Paid Sick Time
  • 4 Days Paid Personal Time
  • 1 Paid Day Off for Your Birthday!
• Work-Life Balance:Enjoy a 1-Hour Lunch Break every day.
• Recognition and Rewards: Participate in our Rewards & Recognition Program through Nectar Software.

What You'll Do:

• Cultivate and maintain relationships with existing and potential suppliers, ensuring a steady stream of service providers.
• Negotiate competitive rates and secure the best deals on behalf of our clients.
• Schedule and coordinate all incoming service calls promptly and professionally.
• Ensure timely and accurate communication throughout the process.
• Handle customer concerns and escalated unresolved issues to the appropriate department for resolution.
• Manage communications within your assigned territories, maintaining clear and consistent updates.

The Ideal Candidate Will Have:

• A minimum of 1 year of 3PL dispatching experience or relevant experience in freight brokerage/third-party logistics.
• Strong negotiation skills with a proven ability to secure the best pricing.
• A passion for relationship-building and delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Strong organizational abilities to handle multiple tasks efficiently.
• Proficiency with Microsoft Office Suite. Experience with tools like Salesforce (Revenova), Load Link, or similar platforms is a plus.
• Ability to work both independently and as part of a collaborative team.

If you are a driven individual with a passion for logistics and a knack for negotiation, we want to hear from you!

Starship Hiring Policy

Starship Freight is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience. Starship Freight will not discriminate against job applicants on any of the grounds protected by human rights legislation during any phases of the recruitment, screening, and hiring process.

We welcome applications from persons with disabilities and will provide accommodations during all stages of the hiring process, upon request.

All hiring managers of Starship Freight will treat all job applicants with dignity and respect.

At no time during the interview process will any questions be asked that touch on any prohibited areas outlined in Human Rights Code (age, ancestry, citizenship, race, place of origin, ethnic origin, colour, disability, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, and record of offences).

Reference Checks

Reference checks must be completed for any candidate that is considered for hiring prior to making an offer of employment, in order to validate credentials and the accuracy of information provided by the candidate during the recruitment and screening process.

Offers of Employment

Any offer of employment will outline the terms and conditions of employment, including any further steps that the applicant must agree to complete to be eligible for employment, such as a successful police records check.

Offers of employment will contain a probationary period of at least three months, so that both the employer and employee can trial the fit between the employee and the position, without any negative consequences.

Once the offer of employment is signed by the employee and any additional agreed terms have been met, the new employee may begin work at the agreed upon date. New employees will receive training about key policies and safety issues that pertain to their position or that are required by law.

Personal Information

Starship Freight will ensure any personal information collected during any stage of the recruitment and hiring process is retained in an appropriate manner and remains confidential.