3D Printing Assistant

McGill University; Montreal (administrative region); On-site; CAD 19,000 - 27,000; Part time

Benefits offered by this job

AMUSE collective agreement

Job summary

The Information Technology Assistant at McGill Library supports the re-launch of the 3D Printing Lab's mediated service model through Fall 2026 and Winter 2027. On-site role involves guiding users, processing print jobs, maintaining equipment, and recording usage data.

You will work with a small team under AMUSE guidelines, with a part-time schedule of up to 15 hours per week, starting September 7, 2026 and ending December 23, 2026, with potential extension.

Qualifications

• Experience with 3D printers is required.
• Ability to troubleshoot and assist users.
• Fluency in English; French is an asset.
• Excellent communication and customer service orientation.
• Willingness to learn and adapt to emerging technologies.

Responsibilities

• Orienting new users to the technology and service model.
• Evaluating, scheduling, executing, and troubleshooting print jobs.
• Performing routine maintenance on equipment.
• Maintaining documentation related to the equipment’s status and usage.
• Recording usage data and user feedback.

Skills

Troubleshooting

Interpersonal skills

Customer service

Excellent communicator

Willingness to learn

Education

High School Diploma

Tools

3D printers

Job description

Hiring Unit: McGill Library (Schulich of Physical Sciences, Life Sciences, and Engineering) Hours of work: up to 15 hours per week Duration of contract: September 7, 2026 to December 23, 2026, with possibility of extension.

Position Summary

The Information Technology Assistant will work as part of a small team to re-launch and deliver the 3D Printing Lab’s mediated service model through Fall 2026 and Winter 2027. Primary duties will include:

• orienting new users to the technology and service model
• evaluating, scheduling, executing, and troubleshooting users’ print jobs
• performing routine maintenance on equipment
• maintaining documentation related to the equipment’s status and usage
• recording usage data and user feedback

Technology in the space includes 3D printers and computers.

The Information Technology Assistant ensures appropriate guidelines are followed in relation to the use of equipment and space at the 3D Printing Lab. Work done on site.

Other Qualifying Skills and/or Abilities

• Responsible, adaptable, reliable and friendly.
• Ability to work effectively with minimal supervision.
• Excellent communicator with proven ability to troubleshoot and solve technical problems.
• Willingness to learn and enthusiasm for emerging technologies.

Languages

• Fluency in written and spoken English.
• Fluency in written and spoken French is an asset.

Experience

• Experience working with 3D printers is required.
• Experience in a customer service role providing troubleshooting assistance preferred.

Skills

• Although training is provided, the ability to operate and troubleshoot issues with the aforementioned equipment is highly preferred.
• Good interpersonal skills are a must.

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Minimum Education and Experience

High School Diploma Minimal or No Related Experience

Hourly Salary: (AMUSE A) $16.70

Estimated Number of Work Hours per Week: 15 (Part time)

Position Start Date: 2026-08-26

Position End Date: 2026-12-23

Deadline to Apply: 2026-09-04

This position is covered by the AMUSE collective agreement.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities.

McGill implements an employment equity program and encourages members of designated groups to self-identify.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues.

McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future.

McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer.

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