26-163 PRIME MNI Operator

City of Maple Ridge; Maple Ridge; On-site; CAD 41,000 - 48,000; Full time

Job summary

The City of Maple Ridge’s Police Services seeks a PRIME MNI Operator to maintain accurate Master Name Index records. You will verify information, handle inquiries, and support data integrity in PRIME, PIRS and CPIC systems.

Completion of Grade 12 with PRIME typing courses is preferred. The role offers regular full-time hours and a competitive wage, with a supportive team environment.

Qualifications

• Grade 12 plus PRIME/typing training or equivalent experience.
• Familiarity with PRIME equipment and police databases.
• Strong written and verbal communication skills.

Responsibilities

• Review and verify entity information in PRIME MNI.
• Process files, records and reports accurately and quickly.
• Provide factual information to internal and external contacts.
• Assist police and municipal staff with inquiries.
• Operate PRIME, PIRS and CPIC systems for data entry and queries.
• Perform routine clerical tasks as assigned.

Skills

Record keeping

Telephone inquiries

Data verification

Attention to detail

Interpersonal communication

Education

Grade 12 with typing/PRIME terminal courses

Tools

PRIME

PIRS

CPIC

Job description

Closing: October 18, 2026

We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us.

• PRIME MNI OPERATOR
• Competition # 26-163
• Status: Regular Full-Time (CUPE)
• Department: Police Services
• Salary: $30.08 - $35.32 per hour

Position Overview

Come join the City of Maple Ridge’s Police Services team in a role where you'll play a vital part in maintaining accurate information within the Police Records Information Management Environment (PRIME) Master Name Index. As part of this role, you'll dive into the world of record verification and maintenance. Your responsibilities will include reviewing and verifying entity information in the system, ensuring its accuracy, and updating records as necessary. You'll also handle telephone inquiries with a friendly and helpful attitude, providing excellent service to our community. While you'll have clear policies and procedures to guide you, there's also room for your independent judgment and action, making every day on the job unique and engaging. And don't worry, if you encounter any challenges beyond the routine, our supportive team is here to assist you. If you're looking for a fulfilling clerical role where you can make a real difference while working within a supportive and welcoming environment, we'd love to hear from you.

What You'll Do

• Receives voicemail and computerized notifications and reviews database entities to determine circumstances and appropriate record keeping; utilizes police databases and the Internet to review and verify information; makes decisions according to established criteria whether to merge entities or to leave as separate.
• Prepares, processes, organizes and maintains a variety of files, records, reports and related material.
• Exchanges, in accordance with departmental policy and with supervisor's approval, factual information regarding file content with a variety of internal and external contacts.
• Conducts self-audits as well as PRIME BC directed audits on a regular basis; corrects routine errors within the MNI.
• Provides assistance and information to police and municipal staff on matters related to the work; handles phone inquiries from members of the public and agencies requesting information.
• Operates PIRS/PRIME/CPIC systems to enter, query and modify information.
• Performs routine clerical work.

Knowledge, Skills, And Abilities

• Sound knowledge of the rules, regulations, policies and procedures governing the work performed.
• Sound knowledge of the methods, practices and procedures used in operating PRIME equipment; and of the OSR and URS code system.
• Sound knowledge of clerical and record keeping methods and procedures and of business English, spelling and arithmetic.
• Working knowledge of the Criminal Code of Canada and other applicable Federal and Provincial statutes enforced by the RCMP as related to the work performed.
• Ability to read occurrence files to determine circumstances and nature of occurrence and determine appropriate record keeping procedures.
• Ability to review file documents and police databases and to make corrections as required.
• Ability to process operational and clerical assignments accurately and rapidly.
• Ability to operate PRIME computer equipment.
• Ability to prepare, process and maintain a variety of materials such as files, records and reports.
• Ability to provide factual information regarding file content to a variety of internal and external contacts in accordance with departmental policy.
• Ability to maintain effective working relationships and to deal effectively with a variety of internal and external contacts in matters applicable to the work.
• Skill in the operation of equipment used in the work.

Desirable Education And Experience

Completion of Grade 12, including or supplemented by commercial and typing and PRIME computer terminal operator's courses plus sound related experience, preferably in the Police Department; or an equivalent combination of training and experience.

Required Licences And Certificates

Ability to obtain an RCMP Enhanced Reliability Security Clearance

Additional Information

As per the Collective Agreement Schedule B Note M "Positions based on Article 13.01 which may, at the discretion of the Commanding Officer of the R.C.M.P. or the Commanding Officer’s duly appointed representative, work any seven (7) hours between the hours of 7:00 a.m. (6:00 a.m. effective only to new incumbents to the classification appointed following 2014 June 16 or by mutual agreement for incumbents at 2014 June 16) and 12:00 midnight, Monday to Sunday, inclusive, with shift differential as per Article 14.10. When shifts are changed, or positions hired, employees in the positions will be given shift preference on the basis of seniority.

EQUITY STATEMENT

At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting [e-mail].

What We Offer You

The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.

We thank all applicants for their interest, however, only those under consideration will be contacted.