Monitoring Specialist I

TELUS; Montreal (administrative region); On-site; CAD 30,307 - 35,817; Full time

Benefits offered by this job

Shift premiums

Paid training

LinkedIn Learning

Job summary

TELUS is seeking a Monitoring Station Specialist in Canada to monitor alarm events and coordinate rapid responses. The role requires bilingual French/English communication and a calm, professional approach to escalating situations.

You will interact with customers and emergency services to ensure safety and timely support. The position offers full-time shifts with premiums, a structured training program, and potential flexibility including remote work after six months.

Qualifications

• Bilingualism in French and English is required.
• High School Diploma or equivalent.
• Knowledge of Google Workspace applications.
• Excellent communication to understand callers’ needs and respond.
• Ability to stay calm and professional in challenging situations.
• Ability to adjust communication style to de-escalate tense calls.

Responsibilities

• Monitor all alarm events for customers and respond with appropriate action.
• Coordinate with customers, security guards, and emergency teams to dispatch correct assistance.
• Offer additional value-added services to enhance safety.

Skills

Bilingual FR/EN

Education

High School Diploma

Tools

Google Workspace

Job description

Overview

Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient. We bring the power of technology to life, pioneering innovative equipment and services to keep our customers safe, and ensuring we put our customers first by keeping thousands of residential and commercial customers safe and secure.

Desired Qualities

• Advocating for customers’ needs and creating a personalized experience
• Displaying humanity in every customer interaction
• Keeping your community safe and taking charge in emergencies

Responsibilities

As a Monitoring Station Specialist, you will monitor all alarm events for customers and respond with the appropriate action. You will handle burglary, fire, panic, or medical alarms, communicate with customers, security guards and emergency response teams to dispatch the correct assistance, and offer additional value‑added services to enhance safety.

What’s in it for you?

Our Monitoring Station operates 7 days a week with flexible shifts: 7 days on/7 days off, 5 days on/2 days off, or 4 days on/3 days off, including daytime, evenings, overnight, and weekends. Shift premiums are available. This full‑time role guarantees a minimum of 35 hours per week, with overtime as needed. After 6 months you may be eligible to work from home; in‑office presence will be required periodically. We offer a competitive compensation package, starting salary of $22.00 per hour, performance‑based annual bonus, and access to virtual learning platforms such as LinkedIn Learning. You will receive 2–3 weeks of full‑time paid training.

Qualifications

• Bilingualism (French/English)
• High School Diploma and/or equivalent
• Knowledge of Google Workspace
• Excellent communication skills to understand callers’ needs and respond appropriately
• Ability to maintain composure, patience, and professionalism in challenging situations
• Ability to adapt communication style to de‑escalate or defuse emotionally charged situations
• Open‑mindedness and willingness to adjust opinions based on new information
• Personal accountability and respect for scheduled expectations
• Performance under time constraints in a fast‑paced environment
• Analytical, problem‑solving, conflict‑resolution skills
• Good judgment, initiative, and quick decision‑making
• Positive and energetic personality

Great to Have

• Experience in a monitoring station environment
• Experience in a call center environment