24/7 Monitoring Operations Leader - Victoria

Bosch Building Technologies; Victoria; Hybrid; CAD 92,000 - 106,000; Full time

Job summary

Bosch Building Technologies North America is seeking an experienced Monitoring Operations Manager to oversee day-to-day personnel and lead a seasoned team across the ULC Alarm Monitoring Centers.

Based in Victoria, BC, you will report to the Director of Monitoring Operations, manage staffing, KPI delivery, safety, and 24-hour service while coordinating with HR and the technical teams.

Qualifications

• 5 years’ experience as a manager overseeing personnel development & growth.
• Ability to lead and supervise a team effectively.
• Strong computer and technical call center aptitude.
• Able to work independently, manage time effectively, and work with multiple deadlines.
• Excellent written and verbal communication, as well as interpersonal skills.
• Flexibility to work within a 24-hour workplace.

Responsibilities

• Interview, hire and oversee the recruitment of staff.
• Implement and monitor operational plans to meet quality standards & contracted KPI values.
• Control costs and maximize productivity through best practices and standardized processes.
• Coordinate with the technical team to address operational priorities during maintenance & project work.
• Conduct effective and timely performance reviews that comply with company goals and objectives.
• Ensure team responsibilities and authorities are clearly established & measured.
• Foster a corporate culture that promotes safe practices and integrity.
• Build a team to provide 24-hour support for Alarm Monitoring Operations.
• Facilitate Leadership Development & Coaching Program for direct reports.
• Coordinate with HR for scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations.
• Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria.
• Collaborate and provide backup for alternate location manager responsibilities.
• Complete annual ULC audits and coordinate emergency planning & disaster recovery drills.

Skills

Team leadership

Staff development

Operations management

Time management

Communication

24/7 operations readiness

Education

Post-secondary education

Tools

Computer proficiency

Job description

Bosch Building Technologies North America is seeking an experienced Monitoring Operations Manager to oversee day-to-day personnel and lead a seasoned team across the ULC Alarm Monitoring Centers.

Based in Victoria, BC, you will report to the Director of Monitoring Operations, manage staffing, KPI delivery, safety, and 24-hour service while coordinating with HR and the technical teams.