Monitoring Operations Manager

Bosch Building Technologies; Victoria; Hybrid; CAD 92,000 - 106,000; Full time

Job summary

Bosch Building Technologies North America is seeking an experienced Monitoring Operations Manager to oversee day-to-day personnel and lead a seasoned team across the ULC Alarm Monitoring Centers.

Based in Victoria, BC, you will report to the Director of Monitoring Operations, manage staffing, KPI delivery, safety, and 24-hour service while coordinating with HR and the technical teams.

Qualifications

• 5 years’ experience as a manager overseeing personnel development & growth.
• Ability to lead and supervise a team effectively.
• Strong computer and technical call center aptitude.
• Able to work independently, manage time effectively, and work with multiple deadlines.
• Excellent written and verbal communication, as well as interpersonal skills.
• Flexibility to work within a 24-hour workplace.

Responsibilities

• Interview, hire and oversee the recruitment of staff.
• Implement and monitor operational plans to meet quality standards & contracted KPI values.
• Control costs and maximize productivity through best practices and standardized processes.
• Coordinate with the technical team to address operational priorities during maintenance & project work.
• Conduct effective and timely performance reviews that comply with company goals and objectives.
• Ensure team responsibilities and authorities are clearly established & measured.
• Foster a corporate culture that promotes safe practices and integrity.
• Build a team to provide 24-hour support for Alarm Monitoring Operations.
• Facilitate Leadership Development & Coaching Program for direct reports.
• Coordinate with HR for scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations.
• Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria.
• Collaborate and provide backup for alternate location manager responsibilities.
• Complete annual ULC audits and coordinate emergency planning & disaster recovery drills.

Skills

Team leadership

Staff development

Operations management

Time management

Communication

24/7 operations readiness

Education

Post-secondary education

Tools

Computer proficiency

Job description

The Monitoring Operations Manager will oversee the day-to-day control of personnel within our Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers across Canada. Leading & developing a seasoned team to ensure successful performance of the day-to-day operation.

This position is offered in Victoria, BC and is responsible for managing & maintaining the physical location & ULC listings for this Signal Receiving Center. This position directly reports to the Director of Monitoring Operations.

Responsibilities

• Interview, hire and oversee the recruitment of staff
• Implement and monitor operational plans to meet quality standards & contracted KPI values
• Control costs and maximize productivity through the implementation of best practices and standardized processes
• Coordinate with the technical team to address operational priorities during maintenance & project work
• Conduct effective and timely performance reviews that comply with company goals and objectives
• Ensure that all members of your team have their responsibilities and authorities clearly established & measured
• Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability
• Build a team to provide 24-hour support for the Alarm Monitoring Operations
• Facilitate the Leadership Development & Coaching Program for direct reports
• Coordinate with the Human Resources team; scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations
• Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria
• Collaborate and provide backup for alternate location manager responsibilities
• Complete annual ULC audits and coordinate emergency planning & disaster recovery drills

Supervisor Duties

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications

• 5 years’ experience as a manager overseeing personnel development & growth
• Ability to lead and supervise a team effectively.
• Strong computer and technical call center aptitude
• Able to work independently, manage time effectively, and work with multiple deadlines
• Excellent written and verbal communication, as well as interpersonal skills
• Flexibility to work within a 24-hour workplace

Preferred Qualifications

• Alarm Monitoring or other security related industry experience
• Post-secondary education
• Bi-lingual (French & English) written & verbal

PHYSICAL DEMANDS

• Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
• Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment.
• Ability to focus, at a computer, for extended periods of time.

WORKING CONDITIONS

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

Pay

$65,000 - $75,000 (DOE)

Company Info

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.