2027 Winter Student Opportunities Technology & Operations - Business Support, 4 Months

Royal Bank of Canada>; Toronto; On-site; CAD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Flexible hours

Clear SOPs

Job summary

Toronto-based technology startup is seeking a Tech Support Specialist to keep clients and the team running smoothly. You will set up devices, provision accounts, troubleshoot basic issues, and assist with client onboarding.

You will document solutions and help improve internal IT processes as we scale. Ideal candidates have prior IT support or helpdesk experience, strong organizational and communication skills, and a proactive, adaptable mindset suitable for a fast-moving startup.

Qualifications

• Prior IT support or helpdesk experience.
• Strong organizational and problem-solving skills.
• Clear communicator who can guide clients through basic tech processes.

Responsibilities

• Set up phones, devices, and email/accounts for clients.
• Troubleshoot basic issues (setup, connectivity, logins) and guide users through fixes.
• Coordinate smooth handoffs across teams during client onboarding and offboarding.
• Maintain records of recurring issues and solutions to build playbooks.
• Suggest and implement improvements to make tech operations more efficient.

Job description

Technology support specialist Toronto on

Last updated: 2 days ago Full-time

We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solvi

The Role

As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow.

Responsibilities

• Set up phones, devices, and email/accounts for clients.
  
• Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
  
• Coordinate smooth handoffs across teams during client onboarding and offboarding.
  
• Maintain structured records of recurring issues and solutions to build playbooks.
  
• Suggest and implement improvements to make tech operations more efficient.

Requirements

• Prior experience in IT support, helpdesk, or troubleshooting roles.
  
• Strong organizational and problem-solving skills.
  
• Clear communicator who can calmly guide clients through basic tech processes.
  
• Comfortable with occasional local travel.
  
• Adaptable and proactive in a fast-moving startup environment.
  

Nice to Have

• Experience supporting small operational teams in startups or entrepreneurial settings.
  
• Background in both client-facing and internal support environments.
• Competitive hourly pay with performance incentives
  
• Flexible hours with consistent workflows
  
• Clear SOPs and support systems so you can execute with confidence