11662

Zohorecruit; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

Zohorecruit in Montreal, Canada seeks a senior procedure writer to support the first release of a project modernizing the individual insurance ecosystem. You will design, write, validate and update operational procedures and structure information for operational teams, using AI within templates.

You will gather input from business experts and POs, ensure content quality and accessibility, and manage documentation in SharePoint, Lists and Copilot.

Qualifications

• Design, writing, validation and updating of operational procedures.
• Mastery of a new solution and understanding of business rules and processes with operational impact analysis.
• Gathering and structuring information with business experts and POs, autonomously.
• Ensure quality, consistency, compliance and accessibility of content.
• Plain-language explanation of complex concepts for varied audiences.
• Use of AI in writing per templates and processes.

Responsibilities

• Document new or transformed business procedures for operational teams.
• Structure content for varied audiences with simplicity and consistency.
• Collaborate with business experts and POs to validate information autonomously.
• Manage content in SharePoint and align with AI-assisted writing templates.
• Ensure content is compliant, accessible and easy to understand.

Skills

Procedural writing

Operational procedures design

Plain-language writing

Content structuring

AI-assisted writing

Tools

SharePoint

Lists

Copilot

Microsoft Office

Job description

• Term December 1, 2026 to December 31, 2027 (13 months)
• City Montreal
• Country Canada
• Number of Positions 1
• Work Experience 7-10 Years

Job Description

Overview:

• The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem. The central deliverable is the operational procedure: the resource must master a solution not yet in production, assess the impact of new ways of working on operations and derive the documentation needs from it. The work relies on autonomous information gathering with business experts and POs, then on structuring information for varied audiences. The mandate stresses simplicity, consistency and compliance of content, which puts plain-language writing on the same level as documentation rigour. Use of AI and Copilot is stated as a work expectation, framed by existing templates, not as an asset.
  
• Sought candidate: a senior procedure writer who has documented new or transformed business processes, based on interviews with business experts, for operational teams. The person structures content in SharePoint and integrates generative AI into their writing practice.
  

Requirements

Required:

• Design, writing, validation and updating of operational procedures
  
• Mastery of a new solution, business rules, target processes and user journeys, with operational impact analysis
  
• Gathering, validating and structuring information with business experts and POs, autonomously
  
• Quality, consistency, compliance and accessibility of content according to writing and document management practices
  
• Analysis, synthesis and plain-language explanation of complex concepts for varied audiences
  
• Microsoft suite, including SharePoint, Lists and Copilot
  
• Use of AI in writing, according to provided processes and templates
  

Profiles to Exclude:

• IT technical writing profile (API documentation, developer guides, system documentation) without procedures intended for operational business teams.
  
• Business analyst profile whose documentation is limited to functional requirements or specifications, without procedures delivered to operational users.
  
• Trainer or change management profile whose deliverables are training or communication material, without operational procedures written and maintained.
  
• Web, marketing or communication content profile, without business process documentation.
  
• Profile limited to occasional updates of existing procedures, without designing documentation for a new process or solution.