0000044552 - SYSTEMS ADMINISTRATOR, TFT

Niagara Health; Welland; Hybrid; CAD 99,000 - 110,000; Full time

Job summary

Niagara Health seeks a Systems Administrator, TFT at the Welland Site to support patient‑facing digital solutions, primarily the Self-Registration Kiosk program, collaborating with Health Records, Registration, Clinical Informatics, ICT teams, vendors and stakeholders to design, test, and support workflows that improve access, data quality and privacy compliance.

The role covers requirements gathering, system configuration, testing, and vendor coordination, while training staff and ensuring

Qualifications

• Three-year diploma or undergraduate degree in Health Informatics, Computer Science, Information Systems, Healthcare Administration, or related field.
• Minimum three to five years of experience supporting healthcare information systems or clinical applications.
• Experience in hospital/healthcare environment preferred.
• Experience with technology implementation projects, system upgrades, or workflow redesign.

Responsibilities

• Lead and support implementation activities related to patient self-registration kiosks and associated workflows.
• Collaborate with Health Records, Registration, Clinical Operations, Digital Health, and vendors to gather requirements and define processes.
• Coordinate system configuration, testing, validation, and deployment activities.
• Develop test plans and support UAT.
• Investigate, troubleshoot, and resolve issues.
• Coordinate software upgrades, patches, and enhancements.
• Monitor performance and identify optimization opportunities.
• Develop and maintain system documentation and training materials.
• Deliver training and knowledge transfer sessions to staff.
• Support privacy, security, and regulatory requirements.

Skills

Healthcare IT

Stakeholder engagement

Problem solving

Team collaboration

Education

Three-year diploma or undergraduate degree in Health Informatics, Computer Science, Information Systems, Healthcare Administration, or related field

Tools

Microsoft 365 (Excel, Word, Teams)

HL7 interfaces knowledge

Job description

INFORMATION AND COMMUNICATION TECHNOLOGY

Job Details Job Title: SYSTEMS ADMINISTRATOR, TFT

Posted Date: 10/2/2026 Closing Date: 10/8/2026 Functional Discipline: INFORMATION AND COMMUNICATION TECHNOLOGY

VACANCY DETAILS

VACANCY NUMBER: 44552PS

JOB TITLE: SYSTEMS ADMINISTRATOR, TFT

STATUS: TEMPORARY FULL TIME

DEPARTMENT: INFORMATION TECHNOLOGY

LOCATION: WELLAND SITE

HOURS OF WORK: 75 HOURS PER PAY PERIOD

POSTING DATE: 2 October 2026

CLOSING DATE: 8 October 2026

UNION: NON UNION

WAGE RANGE: $51.02 PER HOUR The POSITION IS COMPENSATED ACCORDING TO AN ESTABLISHED WAGE GRID, WITH PROGRESSION THROUGH THE STEPS OCCURRING IN ACCORDANCE WITH APPLICABLE POLICIES UNTIL REACHING THE MAXIMUM OF THE SALARY RANGE

POSITION OBJECTIVE

As part of an Extraordinary team, the Systems Administrator will play a key role in supporting the implementation, optimization, and ongoing support of Niagara Health's patient-facing digital solutions, with a primary focus on the Health Records Self-Registration Kiosk initiative. Working closely with Health Records, Registration, Clinical Informatics, ICT teams, vendors, and operational stakeholders, the incumbent will help design, implement, test, and support workflows that improve patient access, registration efficiency, data quality, and privacy compliance.

The Systems Administrator will be responsible for requirements gathering, workflow analysis, system configuration, testing, issue resolution, training, and vendor coordination. The successful candidate will serve as a liaison between end users, project teams, and technology partners to ensure solutions meet clinical and operational needs while supporting Niagara Health's digital transformation objectives.

The successful candidate will dedicate a significant portion of their time to the planning, implementation, testing, deployment, and operational transition of Niagara Health's Self-Registration Kiosk program, supporting patient identity management, registration workflows, privacy requirements, and user adoption activities.

This position may require participation in after-hours support activities and project implementations. The primary work location is the Welland Site; travel between Niagara Health sites may be required. This is a hybrid position with a minimum of one on-site day per week, with additional on-site presence as operational needs dictate, subject to change.

RESPONSIBILITIES

• Lead and support implementation activities related to patient self-registration kiosks and associated Health Information Management workflows.
• Collaborate with Health Records, Registration, Clinical Operations, Digital Health, and vendors to gather requirements and define business processes.
• Coordinate system configuration, testing, validation, and deployment activities.
• Develop test plans, test scripts, and support user acceptance testing (UAT).
• Investigate, troubleshoot, and resolve application, workflow, and integration issues.
• Coordinate software upgrades, patches, and system enhancements.
• Monitor solution performance and identify opportunities for optimization and process improvement.
• Develop and maintain system documentation, workflow diagrams, policies, procedures, and training materials.
• Deliver training and knowledge transfer sessions to staff and super users.
• Support privacy, security, and regulatory requirements related to the collection and management of patient information.
• Liaise with vendors and external partners to coordinate issue resolution and enhancement requests.
• Participate in project meetings, status reporting, risk management, and implementation planning activities.
• Assist with change management and adoption activities to support successful deployment of new technologies.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• Three-year diploma or undergraduate degree in Health Informatics, Computer Science, Information Systems, Healthcare Administration, or a related field.
• Minimum three to five years of experience supporting healthcare information systems, digital health solutions, or clinical/business applications.
• Experience working in a hospital or healthcare environment preferred.
• Experience participating in technology implementation projects, system upgrades, or workflow redesign initiatives.
• Experience working directly with vendors and multidisciplinary stakeholders.

TECHNICAL SKILLS

• Experience supporting healthcare applications, patient registration systems, electronic health records (EHR), or health information systems preferred.
• Experience with software testing methodologies, including system testing and user acceptance testing.
• Experience gathering and documenting business and technical requirements.
• Knowledge of healthcare workflows, patient registration processes, and health information management practices considered an asset.
• Strong knowledge of Microsoft 365 applications including Excel, Word, Teams.
• Experience with reporting, data analysis, and dashboard development considered an asset.
• Familiarity with HL7 interfaces, healthcare integrations, and interoperability concepts is an asset.

PROFESSIONAL COMPETENCIES

• Excellent communication and stakeholder engagement skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively with clinical, operational, technical, and vendor teams.
• Self-directed with the ability to work independently and as part of a multidisciplinary team.
• Demonstrated customer service orientation and commitment to continuous improvement.
• Consistent and regular attendance required.

Questions, quoting the job posting number, may be directed to [e-mail]

DIVERSITY AND INCLUSION

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.