0000044394 - SWITCHBOARD RESOURCE OPERATOR, CPT

Niagara Health; Welland; Hybrid; CAD 37,000 - 39,000; Part time

Job summary

Niagara Health in Welland is accepting applications for a casual part-time Switchboard Resource Operator at the Welland Site. You will handle inbound/outbound calls, manage the Resource Centre, and support on-call schedules and timely paging across NH sites.

The role requires a Post-Secondary Diploma and one year of switchboard/Resource Centre experience, plus familiarity with Microsoft Outlook and Meditech. Availability across days, afternoons, nights, weekends and holidays is essential.

Qualifications

• Post-Secondary Diploma required.
• One year related experience in switchboard/resource centre.
• Experience with EZ Call, patient transport and on-call processes.
• Proficient in Microsoft Outlook and Meditech systems.
• Ability to multitask in a fast-paced hospital environment.

Responsibilities

• Operate hospital switchboard and resource centre functions.
• Process calls, paging, and codes for NH sites.
• Coordinate on-call schedules and after-hours paging.
• Coordinate maintenance requests and communication with on-call staff.

Education

Post-Secondary Diploma

Job description

VACANCY DETAILS

VACANCY NUMBER: 44394PS

JOB TITLE: SWITCHBOARD RESOURCE OPERATOR, CPT

STATUS: CASUAL PART TIME

DEPARTMENT: RESOURCE CENTRE AND SWITCHBOARD

LOCATION: WELLAND SITE

HOURS OF WORK: AVAILABILITY IS REQUIRED FOR DAYS, AFTERNOONS, NIGHTS, WEEKENDS, AND STATUTORY HOLIDAYS. SHIFTS MAY BE OFFERED IN ADVANCE OR ARISE ON SHORT NOTICE, INCLUDING LAST-MINUTE CALL-INS, BASED ON OPERATIONAL NEEDS

POSTING DATE: 16 SEPTEMBER 2026

CLOSING DATE: 22 SEPTEMBER 2026

NUMBER OF POSITIONS: 2

UNION: SERVICE EMPLOYEE'S INTERNATIONAL UNION-CLERICAL

WAGE RANGE: $26.610 TO $28.537 PER HOUR

POSITION OBJECTIVE:

Regional Resource Centre Operator carries out all activities associated with smooth functioning of the hospital switchboard operation and Resource Centre operation by processing incoming/outgoing calls for all NH sites, providing information, paging, and responsibility for NH on call schedules, handling of all codes, and after hours paging for all NH on call staff. Staff are also responsible for communication when downtime and emergency procedures are in effect. Processing requests for maintenance, biomed and housekeeping for all NH sites, contacting on call staff for call backs using an online model, scheduling as required.

QUALIFICATIONS:

• Post-Secondary Diploma
• One year related experience within Switchboard/Resource Centre, call centre, dispatching or clerical experience in a hospital setting
• One year with EZ Call, patient transport and on call process
• Demonstrated working knowledge of computer software including Microsoft Outlook, AIMs, QFM, Arc Solutions and Meditech Systems
• Demonstrated work experience in multi-tasking and ability to work well under pressure
• Strong written and verbal communication skills
• Experience in operating office equipment such as: cell phone, photocopier, fax, printer, multiple line telephones & headset
• Accurate keyboarding skills with a minimum of 50 w.p.m.
• Must have the manual dexterity required for handling equipment and supplies
• Demonstrated commitment to patient/client centered care
• Compliance with confidential requirements under the Niagara Health Privacy Policy
• Demonstrated customer service skills along with professional and informative attitude while interacting with the public, patients, employees and medical staff while working in a fast paced, intense environment while remaining calm
• Physical and mental capabilities to perform the duties of the position such as multitasking, keyboarding and working in a fast-paced, stressful environment
• Ability to work effectively within a multi-disciplinary team
• Must be available for all shifts, vacation replacement, sick time and paid holidays
• Consistent and regular attendance required

Questions, quoting the job posting number may be directed to [e-mail]

This position is an existing vacancy at Niagara Health. No artificial intelligence is used in the screening, assessment, or selection of applicants.

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.