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Customer Service Specialist
Job summary
A leading virtual assistance service in Brazil seeks a Customer Service Specialist to provide exceptional support and resolve customer inquiries. Candidates must be fluent in both English and Portuguese and have at least 1 year of related experience. Responsibilities include managing customer accounts across multiple channels and ensuring a positive experience. This part-time or full-time role offers hourly pay ranging from $10.50 to $17.50 based on experience.
Qualifications
- 1 year of related experience and/or a related degree.
- Excellent written and verbal communication skills in English.
- Ability to excel in a fast-paced environment.
- Strong organizational abilities.
- Meticulous attention to detail.
- Collaborative team spirit.
- Commitment to confidentiality.
- A quiet, private workspace.
- Must be at least 21 years old.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.
- Update and maintain accurate customer records and account information in the system.
- Maintain comprehensive knowledge of products and services to provide accurate information.
- Build positive relationships with customers through empathetic communication.
- Document customer interactions, track recurring issues, and provide feedback.
Skills
Education
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Job Title : Customer Service Specialist
Pay Rate LinkedIn style :
Part-Time Monthly Rates : $840-$1,400 (based on 20 hours per week schedule)
Full-Time Monthly Rates : $1,680-$2,800 (based on 40 hours per week schedule)
The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $10,5 - $17,5 depending on experience. Once a rate has been offered to you, it is non-negotiable.
The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone.
The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.
- Update and maintain accurate customer records and account information in the system.
- Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
- Build positive relationships with customers through empathetic and clear communication.
- Document customer interactions, track recurring issues, and provide feedback to improve service quality.
- 1 year of related experience and/or a related degree.
- Excellent written and verbal communication skills in English.
- Ability to excel in a fast-paced environment.
- Strong organizational abilities.
- Meticulous attention to detail.
- Collaborative team spirit.
- Commitment to confidentiality.
- A quiet, private workspace.
- Must be at least 21 years old.
- English mandatory
- Portuguese mandatory
- Send your easy apply
- We will reach out and send you a form to send in your full application
- Get accepted into our community to have access to all our job offers
- Apply to job offers of your interest
- Get interviewed
- Start working in your dream Job!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.