Tecnico Laboratorio-Jobs in Vereinigte Arabische Emirate
Tech Lead, Web Core Product & Chrome Extension - Salvador, Brazil
Speechify
Entdecke mehr Stellenangebote als bei herkömmlichen Stellenportalen. Jetzt mehr Stellenangebote entdeckenAnimation / Technical Animator -Talent Pool (LATAM)
Pole To Win International
Plant Manager
Michael Page International do Brasil Recrutamento Especializado Ltda
Especialista em Sistemas de Automação de Perfuratriz
Hexagon
Vernetze dich mit Headhuntern um dich auf ähnliche Jobs zu bewerbenEletricista
Gtel - Grupo Técnico De Eletromecânica S.A.
Assistente Administrativo Pedagógico
Grau Técnico Sumaré
Eletricista Força E Controle
Gtel - Grupo Técnico De Eletromecânica S.A.
Soldador Tig
Gtel - Grupo Técnico De Eletromecânica S.A.
Jovem Aprendiz - Financeiro (Votorantim)
Itemm - Instituto Técnico Educacional Mirian Menchini
Customer Journey Service Supervisor
Zusammenfassung
A leading automotive company in Brazil seeks a Customer Journey Service Supervisor to enhance After Sales processes and customer satisfaction. The role involves creating training programs for dealers, implementing digital solutions, and ensuring compliance with local regulations. Ideal candidates will possess strong communication skills, negotiation experience, and in-depth knowledge of After Sales operations.
Qualifikationen
- Excellent communication skills and ability to engage proactively.
- Experience in negotiations with stakeholders.
- Strong analytical and problem-solving skills.
- Comprehensive knowledge of After Sales operations.
Aufgaben
- Create GWM After Sales standard processes.
- Implement After Sales processes at dealers.
- Develop sustainability procedures for After Sales operations.
- Create training materials and conduct training for dealers.
- Implement digital solutions in After Sales processes.
- Ensure LGPD compliance in workflow.
- Promote Continuous Improvement mindset among dealers.
Kenntnisse
KEY RESPONSIBILITIES:
Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"
Implement GWM After Sales process at all dealers
Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction (self-evaluation, periodical audits and reports, etc)
Create online and face to face training for dealers, material and train them periodically according to their needs
Implement digital solutions at all After Sales standard process (customer booking, customer reception, repair order and check list opening, service planning and control, service execution, car delivery and customers satisfaction survey)
Create the workflow to secure LGPD compliance
Spread and consolidate "Continuous Improvement" mind set among dealers so GWM customers may have the best experience at After Sales operations in the market
REQUIRED KNOWLEDGE AND SKILLS:
Good communication and proactivity position
Negotiation experience with dealers, suppliers, BOD and dealers association
Deeply analysis & problem resolution oriented
Knowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.)
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.