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Bilingual Account Coordinator
Job summary
A leading customer service provider is looking for an Account Coordinator to enhance customer satisfaction and streamline communication between clients and teams. This fully remote role requires 3+ years of customer service experience, with advanced English skills being essential. Duties include managing installations, responding to clients, and ensuring smooth operations. The ideal candidate is proactive and detail-oriented, capable of juggling multiple tasks while maintaining a positive attitude. Join us to make a difference and exceed customer expectations.
Benefits
Qualifications
- 3+ years in customer service roles, preferably in field-service coordination.
- Proficient in handling escalated situations with empathy and clarity.
- Independent and highly responsible; must act proactively.
Responsibilities
- Ensure a 5-star customer experience by exceeding expectations.
- Manage communications between clients, technicians, and leadership.
- Schedule and confirm installations efficiently.
Skills
Are you the kind of person who thrives in the center of the action : keeping customers happy, teams aligned, and problems solved before they even arise? We're looking for an Account Coordinator who's proactive, detail-obsessed, and fueled by customer satisfaction. In this role, you'll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.
- Own the 5-star customer experience : satisfaction isn't enough, we go for exceeded expectations
- Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
- Schedule, confirm, or reschedule installations like a logistics magician
- Notify customers of their time windows and make sure everyone's in the know
- Send routes and job assignments to technicians for the next day
- Call techs for ETA updates and relay real‑time info to customers
- Respond to emails and assist incoming calls when needed : stay sharp and helpful
- Handle escalated situations with confidence, empathy, and a calm voice
- Maintain communication with clients and business partners to ensure alignment
- 3+ years in customer service roles (bonus points for field-service coordination)
- Advanced English fluency (C1 or C2 level) : you're confident on the phone and in writing
- Able to juggle tasks like a pro while staying positive and focused
- Independent and highly responsible : you don't wait to be told, you do
- Experience supporting American clients or companies
- Proven leadership in previous roles : if you've guided teams, we'd love to hear about it
- Hours : 11 AM – 8 PM (California Time / PST)
- 1-hour break includedFully remote : work from anywhere, but your setup must support success
- 1-week PTO after the first year working with us
- A reliable computer with fast internet
- Headset with clear mic and strong audio
- A quiet space : no distractions, just action
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.