Votorantim Customer Service Manager

Fuller Technologies; São Paulo; Hybrid; BRL 180.000 - 300.000; Vollzeit

Zusammenfassung

Fuller Technologies in São Paulo, Brazil seeks a Customer Service Manager to lead the P&G customer service team. You will oversee the end-to-end customer journey from quotation to payment, drive improvements, and partner with Sales for growth and retention.

The role requires 8+ years in customer service within an industrial B2B environment and 3+ years of leadership, with strong English and Portuguese communication. Travel up to 10% is possible.

Qualifikationen

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
• 8+ years of experience in customer service, customer relations, commercial operations, or related functions in an industrial B2B environment.
• 3+ years of people leadership experience leading teams.

Aufgaben

• Lead, coach, and develop the Customer Service team supporting the P&G business in Brazil.
• Own the customer journey from quotation and order management through delivery, invoicing, and payment.
• Partner with Sales to strengthen relationships, support retention, and enable profitable growth.
• Resolve complex customer escalations, pricing matters, contractual concerns, and fulfillment challenges with a solutions-focused approach.
• Coordinate across Operations, Planning, Procurement, Supply Chain, Logistics, and Finance to deliver on commitments.
• Drive customer service, commercial, and operational performance through KPIs and accountability.
• Improve order accuracy, on-time delivery, invoice quality, working capital, and overall experience.
• Lead process improvements and system enhancements that simplify doing business with Fuller.

Kenntnisse

Leadership

Customer service

Order to cash

ERP systems

CRM systems

English/Portuguese

Ausbildung

Bachelor’s degree in Business, Supply Chain, Engineering, or related

Tools

ERP systems

CRM systems

Jobbeschreibung

Join a Culture That Moves Fast and Brings You With It.

Where Growth Never Stops

At Fuller Technologies, momentum isn’t a slogan, it’s how we work. For over 140 years, we’ve improved the systems that keep the cement industry running: optimizing processes, reducing friction, and elevating performance. That mindset shapes not only our solutions but how we operate as a company.

When you join Fuller, you’re joining a team that supports your growth and values your contribution. Here, colleagues collaborate openly, leaders give you room to develop, and the environment is built on trust, inclusion, and continuous learning. You’ll find the stability of a global organization and the agility of one that’s actively expanding, a place where your career can accelerate alongside the business. If you want to move forward with a company that brings its people with it, Fuller is where that happens.

About the Role

AsCustomer Service Manager, you will lead the team at the center of the customer experience for Fuller’sPyro & Grinding (P&G) business in Votorantim, São Paulo, Brazil. You will connect customers with teams across Fuller to turn commercial commitments into results, strengthen long-term relationships, and improve how we serve our customers from quotation through payment.

About the Department

The Pyro & Grinding (P&G) team delivers equipment, solutions, and support for customers operating in demanding industrial environments. Customer Service plays a critical role in connecting our customers with Sales, Operations, Supply Chain, Finance, and Logistics, ensuring we deliver on our commitments and create partnerships that extend well beyond a single order.

Your Responsibilities

• Lead, coach, and develop the Customer Service team supporting the P&G business in Brazil.
• Own the customer journey from quotation and order management through delivery, invoicing, and payment, ensuring a consistent and responsive experience.
• Partner with Sales to strengthen customer relationships, support retention, and enable profitable growth.
• Resolve complex customer escalations, pricing matters, contractual concerns, and fulfillment challenges with a solutions-focused approach.
• Coordinate across Operations, Planning, Procurement, Supply Chain, Logistics, and Finance to deliver on customer commitments.
• Drive customer service, commercial, and operational performance through meaningful KPIs and clear accountability.
• Improve order accuracy, on-time delivery, invoice quality, working capital performance, and the overall customer experience.
• Lead process improvements and system enhancements that make it easier and more effective to do business with Fuller.

You Bring

• Bachelor’s degree inBusiness, Supply Chain, Engineering, or a related field.
• 8+ years of experiencein customer service, customer relations, commercial operations, inside sales, account management, or a related function within anindustrial B2B environment.
• 3+ years of people leadership experience, ideally leading customer service or commercial operations teams.
• Strong understanding oforder-to-cash processes, pricing, order management, logistics, receivables, and commercial operations.
• Experience working withERP and CRM systemsand using data to understand performance and identify opportunities for improvement.
• Strong commercial judgment and the ability to balance customer needs with operational and business priorities.
• Strong leadership, communication, problem-solving, and relationship-building skills across customers, teams, and functions.
• Ability to communicate effectively inEnglish and Portuguese.
• Experience withincement, mining, heavy industrial equipment, engineering, or another technical industrial environmentis a plus.

Travel:Up to 10%

What We Offer

• Join a growing global organization that combines more than 140 years of industry experience with the agility to keep evolving.
• Take ownership of a visible leadership role with direct influence on our customers, our team, and the performance of the P&G business.
• Collaborate with experienced colleagues across functions and regions in an environment built on trust, openness, and teamwork.
• Develop your expertise and career through meaningful responsibility, continuous learning, and opportunities to grow alongside the business.

Application and Contact

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

Build a Better World

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.