Virtual Travel Customer Service

Elevationtravelpartners; Belo Horizonte; Remote; BRL 84,000 - 140,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional based in Belo Horizonte, Brazil, to assist clients with travel planning and support. You will answer questions, process requests, and help travelers feel confident and prepared throughout their journey.

The role focuses on friendly, professional communication, reliable handling of inquiries, and ongoing support via email, chat, and phone, with a strong emphasis on client satisfaction.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer service

Communication

Organizational skills

Tech-savvy / learning systems

Travel interest

Job description

Belo Horizonte, State of Minas Gerais, Brazil

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction