Virtual Assistant | Fluent English | Remote | U.S. Market

Bluedot BPO Solutions; São Paulo; Remote; BRL 36,000 - 43,000; Full time

Benefits offered by this job

Salary: R$ 3,500.00

Structured career plan

Permanent position with long-term view

Regular training and development

International exposure

Job summary

Blue Dot, headquartered in São Paulo, is a leading BPO and contact center provider offering remote roles with US-based clients. This position covers executive and administrative support, international recruitment, and CX tasks in a 100% remote setup across Brazil.

Expect a stable full-time role with a clear career plan, ongoing training, and opportunities for international experience. Working hours are Brazil afternoon, aligning with US business hours.

Qualifications

• Fluent English at advanced level (written and spoken).
• Clear, professional communications throughout processes.
• Strong organization, productivity focus, and multitasking.
• Proficient with Microsoft Office Suite.
• Familiar with CRM, PM tools or automation platforms.
• Experience in administrative roles, customer service, or remote support.

Responsibilities

• Act as strategic remote support for US clients, improving efficiency and service.
• Executive and administrative support: calendars, emails, reports.
• Source and screen candidates for US roles; conduct interviews.
• Prospect leads and conduct market research via CRM/LinkedIn.
• Provide CX support via phone, email, chat; resolve issues.
• Assist PMO with timelines and deliverables; support social media tasks.
• Handle invoicing, payments tracking, and financial reporting support.

Skills

Fluent English (C1/C2)

Clear communication

Organizational skills

Microsoft Office

CRM / automation tools

Remote work experience

Tools

CRM systems

Project management tools

Automation tools

Microsoft Office Suite

Job description

Blue Dot, headquartered in São Paulo, is a leading company in the Contact Center and Business Process Outsourcing (BPO) segment, with over 10 years of international experience. Specialized in Staffing solutions for companies in the United States, we connect highly qualified talent in Brazil with global career opportunities.

Our operation is strategically located in one of the largest metropolitan areas in the world, allowing us to access a broad, diverse, and highly skilled workforce.

Value Package for the Professional

• Salary: R$ 3,500.00
• Structured career plan: real opportunities for growth into leadership positions
• Professional stability: permanent position with a long-term focus
• Continuous development: regular technical and behavioral training
• Multicultural and dynamic environment with international exposure

Mandatory Requirements

• Fluent English (C1 or C2 level, both spoken and written) – will be assessed during the process
• Clear, professional, and objective communication skills
• Strong organizational skills, productivity focus, and multitasking ability
• Proficiency in Microsoft Office Suite
• Familiarity with CRM systems, project management tools, or automation tools
• Previous experience in administrative roles, customer service, recruitment, or remote support

General Job Information

• Schedule: Monday to Friday, from 12:00 PM to 9:00 PM (Brasília time)
• Employment type: Full-time
• Work model: 100% remote

Key Responsibilities

You will act as a strategic remote support professional for our clients in the United States, focusing on operational efficiency, service excellence, and commercial support. Responsibilities include:

Executive and Administrative Support

• Managing calendars, meetings, and appointments
• Handling corporate emails and preparing executive reports
• Supporting administrative routines

International Recruitment

• Sourcing and screening candidates for U.S.-based roles
• Conducting cold calls, interviews, and follow-ups
• Scheduling interviews and onboarding processes
• Updating and maintaining databases

Commercial Support

• Prospecting and qualifying leads
• Conducting market research and interacting via CRM, email, and LinkedIn
• Assisting with sales reports and forecasts

Customer Experience (CX)

• Providing support via phone, email, and chat
• Efficiently resolving customer requests
• Collecting feedback and supporting retention strategies

Project Management (PMO)

• Assisting with timelines, meetings, and task delegation
• Updating documents and tracking deliverables
• Supporting social media, content creation, and data entry

Accounts Receivable (Finance)

• Issuing and sending invoices
• Monitoring payments and tracking outstanding balances
• Assisting in preparing financial reports

Desired Profile

• Analytical, resilient, and strategic mindset
• Ability to adapt to different demands and industries
• Interest in building a long-term international career

Remote work location

This role is 100% remote and open to professionals throughout Brazil. São Paulo is used only as the advertising location; residency in São Paulo is not required.