Training Consultant

Caterpillar Brazil; Belo Horizonte; Presencial; BRL 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group

Resumo da oferta

Caterpillar Inc. in Belo Horizonte, Brazil, is seeking a training expert to lead the development and delivery of courses for dealers and customer-facing employees.

You will design modules, measure training ROI, and ensure materials comply with policies while collaborating with business partners.

The role requires up to 40% global travel and work onsite five days a week, with benefits including health and pension plans.

Qualificações

• Bachelor’s degree is required.
• Pre Advanced English.
• Demonstrated technology training experience (classroom, dealer and customer facing).
• Knowledge of, and operating skill in, MineStar technologies and their applications.
• Background in mining operations or mining engineering.

Responsabilidades

• Develop and deliver training modules, courses and programs for dealers and customer facing employees; ensure relevance to customer service processes.
• Gather customer service performance data to measure success of training programs; monitor ROIs and improve training effectiveness.
• Review and maintain training materials to ensure compliance with policies and procedures.
• Analyze new training methods, tools and content options for future training programs.
• Consult business partners on training requirements.
• Execute accreditation processes for training programs.

Conhecimentos

Consulting

Decision Making

Problem Solving

Relationship Management

Training Operations

Formação académica

Bachelor’s degree

Ferramentas

MineStar technologies

Descrição da oferta de emprego

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME! Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

MineStar is the mining industry’s most comprehensive and integrated suite of technology solutions, offering capabilities in fleet management, guidance systems, and machine health monitoring. These tools drive significant improvements in operational efficiency, safety, and maintenance practices across mining environments.

Role Definition:

Acts as training expert. Leads the develops and delivers training programs for dealers and customer facing employees to maintain and improve their job skills; consulting business units and dealers on training needs.

What will you do:

• Provide expertise in developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization’s customer service processes.
• Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
• Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
• Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs.
• Consulting business partners on training requirements.
• Executes accreditation processes for training programs.

Skills:

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Basic requirements:

• Bachelor’s degree
• Pre Advanced English
• Demonstrated technology training experience (classroom, dealer and customer facing); prior related training roles
• Knowledge of, and operating skill in, technology products software and their applications.
• Hands-on experience with MineStar technologies.
• Background in mining operations or mining engineering.

Top Candidates will also have:

• Spanish is highly desirable

Additional Information:

• This position requires up to 40% global travel.
• Travel may require working on remote mine sites.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)

Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.