Network Infrastructure Analyst – Voice & IP
Caterpillar Inc.
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Resumo da oferta
Caterpillar Inc. invites applications for a role within the Unified Communications and Collaboration team to shape the future of enterprise communications. The position focuses on modernizing voice services, Teams Calling, SBCs, SIP trunking, and carrier connectivity across a global footprint.
The role emphasizes infrastructure, networking, cloud services, automation, and service reliability improvements. Onsite work five days a week is required, with opportunities to grow into broader
Qualificações
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- English proficiency at Pre-advanced level.
- Experience with enterprise infrastructure, networking, voice services, unified communications, cloud services, or IT operations.
- Understanding of telephony or network fundamentals such as SIP, call routing, IP networking, DNS, or connectivity troubleshooting.
- Strong troubleshooting, analytical, and problem solving skills.
- Strong communication skills and ability to work effectively across teams.
Responsabilidades
- Support the team’s five core services: Phone System, Call Centers, Digital Signage, Video Conference, NA Cellular Device Support.
- Deliver modern enterprise voice services.
- Modernize communications infrastructure.
- Contribute to the modernization of Caterpillar’s voice environment (Teams Calling, SBCs, SIP trunking, E911, gateways).
- Investigate complex voice issues, identify root causes, and improve reliability.
- Use scripting, automation, analytics, AI tools, and process improvements to reduce manual work and accelerate delivery.
Conhecimentos
Formação académica
Ferramentas
Descrição da oferta de emprego
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Technology, Digital and Data
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
- Don’t forget to include a resumé in English in your profile in Workday
- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.
Join Caterpillar’s global Unified Communications and Collaboration team and help shape the future of enterprise communications. This role supports the core services that keep Caterpillar connected: Phone System, Call Centers, Digital Signage, Video Conference, and NA Cellular Device Support.
This is not a traditional phone support role. This is a modern infrastructure role focused on Microsoft Teams Calling, Session Border Controllers, SIP services, E911, carrier connectivity, analog gateway modernization, automation, AI enabled operations, and service reliability improvements.
The successful candidate will help deliver, improve, automate, and modernize communication services that employees and business operations rely on every day. This role is a strong fit for someone with experience in infrastructure, networking, Microsoft Teams, collaboration platforms, cloud services, voice technologies, automation, contact center support, video conference support, digital signage, cellular device support, or enterprise operations who wants to grow into a broader communications infrastructure career.
- Support the team’s five core services
- Phone System
- Call Centers
- Digital Signage
- Video Conference
- NA Cellular Device Support
- Deliver modern enterprise voice services
Deliver and improve global voice services including Microsoft Teams Calling, telephone number management, voice provisioning, call routing, dial plans, call flows, carrier services, and communications platform administration.
- Modernize communications infrastructure
Contribute to the modernization of Caterpillar’s voice environment through deployment, configuration, support, and continuous improvement of technologies including:
- Microsoft Teams Calling
- Session Border Controllers
- SIP trunking
- E911 and emergency calling
- Analog gateways
- Carrier services
- Improve service reliability
Investigate complex voice and collaboration issues, identify root causes, reduce recurring incidents, and improve the user experience. Partner with infrastructure teams, vendors, carriers, and service owners to improve reliability, supportability, and operational performance.
- Simplify and automate operations
Use scripting, automation, analytics, AI tools, and process improvement methods to reduce manual work, improve data quality, accelerate service delivery, and simplify operations.
Support critical communication readiness
Support E911 configuration, validation, data accuracy, service documentation, and operational processes that help ensure reliable emergency calling and business continuity capabilities.
- Infrastructure & Technical Expertise: Applies foundational knowledge of IT infrastructure, including systems, networking, and hardware, to support and improve technical environments.
- Troubleshooting & System Support: Uses structured approaches to identify, analyze, test, and resolve technical issues, ensuring system reliability and performance.
- Technology & Requirements Understanding: Understands basic technology advisory principles, requirements gathering, and system interactions across software, hardware, and telecommunications.
- Documentation & Continuous Learning: Maintains accurate technical documentation while continuously developing skills and expanding knowledge across infrastructure and business processes.
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Pre-advanced English.
- Experience with enterprise infrastructure, networking, voice services, unified communications, collaboration platforms, cloud services, or IT operations.
- Understanding of telephony or network fundamentals such as SIP, call routing, IP networking, DNS, or connectivity troubleshooting.
- Strong troubleshooting, analytical, and problem solving skills.
- Strong communication skills and ability to work effectively across teams.
- Experience with Microsoft Teams Calling, SBCs, SIP trunking, or carrier connectivity.
- Experience with PowerShell, automation, AI tools, reporting, or process improvement.
- Knowledge of E911, ServiceNow, or enterprise collaboration platforms.
- Experience working in large enterprise environments.
Note: This position requires the candidate to work onsite five days a week.
- Medical plan
- Dental plan
- Medicines reimbursementPsychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
- Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location
Visa Sponsorship is not available for this position.
agosto 19, 2026 - agosto 30, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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