Training Consultant

Caterpillar Inc.; Belo Horizonte; Presencial; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Life and personal insurance

Extended maternity and paternity leave

Employee resources group

Resumo da oferta

Caterpillar Inc. is seeking a training expert to develop and deliver programs for dealers and customer-facing staff, maintaining and improving job skills while consulting across business units. The role emphasizes global training initiatives and accreditation processes.

The position requires hands-on MineStar technologies experience, a mining background, and strong communication across internal and external stakeholders. Travel up to 40% may be required.

Qualificações

• Bachelor's degree required.
• Pre Advanced English.
• Demonstrated technology training experience (classroom, dealer and customer facing).
• Hands-on MineStar technologies experience.
• Background in mining operations or mining engineering.

Responsabilidades

• Provide expertise in developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization’s customer service processes.
• Gather customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
• Review training materials to ensure compliance with organizational policies and procedures.
• Analyze new training methods, tools and content options to determine feasibility of use in future training programs.
• Consult business partners on training requirements.
• Execute accreditation processes for training programs.

Conhecimentos

Consulting

Decision making

Problem solving

Relationship management

Training operations

Formação académica

Bachelor's degree

Mining engineering background

Ferramentas

MineStar technologies

Technology software

Descrição da oferta de emprego

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people’s potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

MineStar

MineStar is the mining industry’s most comprehensive and integrated suite of technology solutions, offering capabilities in fleet management, guidance systems, and machine health monitoring. These tools drive significant improvements in operational efficiency, safety, and maintenance practices across mining environments.

Role Definition:

Acts as training expert. Leads the develops and delivers training programs for dealers and customer facing employees to maintain and improve their job skills; consulting business units and dealers on training needs.

What will you do:

• Provide expertise in developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization’s customer service processes.
• Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
• Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
• Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs.
• Consulting business partners on training requirements.
• Executes accreditation processes for training programs.

Skills:

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Basic requirements:

• Bachelor’s degree
• Pre Advanced English
• Demonstrated technology training experience (classroom, dealer and customer facing); prior related training roles
• Knowledge of, and operating skill in, technology products software and their applications.
• Hands-on experience withMineStartechnologies.
• Background inmining operationsormining engineering.

Top Candidates will also have:

• Spanish is highly desirable

Additional Information:

• This position requires up to 40% global travel.
• Travel may require working on remote mine sites.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

Caterpillar is an Equal Opportunity Employer.

Qualified applicants of any age are encouraged to apply.