Trade Sales & Enablement Manager (LATAM - Remote)

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank); Brasil; Remote; BRL 458,000 - 662,000; Full time

Job summary

Havenly Brands is seeking a proactive Trade Sales & Enablement Manager for LATAM to translate trade strategy into shipped work, prioritizing a book for inside and outside sales and aligning with U.S. teams.

You will partner across sales, marketing, CX, supply chain, and RevOps to drive automated enablement and data-driven decisions. This long-term remote role emphasizes building tooling, dashboards, and triggers that improve application-to-order conversion, repeat rate, cross-brand shopping, and

Qualifications

• 6+ years of B2B trade or wholesale sales operations experience.
• CRM administration and reporting experience, with HubSpot preferred.
• Experience building automated outreach sequences and lifecycle campaigns.
• Proven ability to work remotely with U.S.-based teams.
• Strong English written and verbal communication.
• Excellent analytical skills with funnel reporting.
• Ability to drive a sales team to targets without direct management.
• Strong writing for customer-facing communications.
• Cross-functional collaborator with escalation ownership.

Responsibilities

• Own routing logic and prioritization for inside and outside sales.
• Lead triggered alerts and prioritization views to move trade pipeline.
• Develop enablement for DE and retail teams, including training and playbooks.
• Drive motivation through contests and clear targets with retail leadership.
• Manage tier-progression mechanics and perk delivery.
• Oversee promo and pricing mechanisms to support cross-brand shopping.
• Run trade order intake to delivery processes and feedback loop.
• Write and optimize trade sequences across acquisition, onboarding, re-engagement.
• Maintain CRM integrity and build self-serve dashboards and alerts.
• Collaborate with CX and Supply Chain to unblock orders.

Skills

B2B sales ops

HubSpot CRM

Remote collaboration

English communication

Async work

Data analysis

Leading without management

Copywriting

Cross-functional

Loyalty programs

AI tools

Tools

HubSpot

Job description

About Havenly

At Havenly Brands, we’re building this generation’s premier destination for all things home. Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St.Frank. Our family of brands is growing and we’re looking for amazing people to join us on this journey! Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This isn't just another operations role, it's the opportunity to build the category-defining business at the intersection of AI, design, and commerce.

Our Core Values

• Exhibit Gumption: meet every challenge with spirit and energy; believe the impossible is possible.
• Overperform: work hard, move fast, be scrappy.
• Stay Playful: no jerks, no whiners; have fun and keep perspective.
• Act Like an Owner: be accountable, speak up, act in Havenly's best interest.

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

Role Overview

We are seeking a proactive Trade Sales & Enablement Manager based in LATAM to drive the day-to-day execution behind Havenly’s fast-growing trade business. You will turn trade strategy and analysis into shipped work, put a prioritized book in front of our inside and outside sales reps, and push them to work it. You will partner closely with U.S.-based sales, marketing, CX, supply chain, and RevOps through both real-time collaboration and strong async execution. This is a build-and-automate role as much as a sales role. Leadership sets the strategy, targets, and definitions. You own the execution and the feedback loop, leaning on tooling, dashboards, and triggered alerts rather than manual follow-up. You will move the metrics that matter most: application-to-order conversion, repeat rate, cross-brand shopping, and active-account growth.

Sales Execution & Rep Enablement

• Own the routing logic behind rep books across inside (retail) and outside sales: prioritization, assignment, reassignment, and firm-linking
• Drive sales teams to work their trade pipeline using triggered alerts and account-prioritization views
• Build enablement for DE and retail teams, including training, playbooks, perks and tier fluency, and a central resource hub
• Motivate a large retail team through contests, SPIFFs, and clear targets, in partnership with retail leadership

Trade Program Operations

• Manage tier-progression mechanics and verify delivery of earned perks and benefits
• Manage promo and pricing mechanisms that support cross-brand shopping
• Run the trade special-order request process from intake and approval through deliveryFeed what you learn on the ground back to marketing and sales leadership

Campaigns & Lifecycle

• Write, QA, and iterate on trade sequences across acquisition, onboarding, and re-engagement
• Keep messaging on-brand and consistent
• Test and optimize to lift conversion, repeat, and cross-brand rates

CRM, Reporting & Analytics

• Handle day-to-day trade CRM and HubSpot administration and data integrity, working with our HubSpot Admin
• Build self-serve dashboards and automated alerts covering application health, application-to-order conversion, and tier movement
• Surface leading indicators like primed leads, idle accounts, stalled deals, and tier gaps
• Deliver clear recommendations on book structure, engagement volume, sales activities, and deal management

CX & Supply Chain Partnership

• Act as the single point of contact for trade across CX and Supply Chain
• Define escalation steps and expected response times
• Find and unblock stuck orders before delivery friction costs us accounts we have already won

Qualifications

• 6+ years of hands-on experience in B2B, trade, or wholesale sales operations and enablement
• CRM administration and reporting experience (HubSpot strongly preferred), plus experience building automated outreach sequences and lifecycle campaigns
• Proven experience working remotely with U.S.-based teams
• Strong English communication skills, written and verbal
• Demonstrated ability to work independently in an async environment
• Strong analytical skills, including building funnel reporting and turning findings into a prioritized plan of action
• Experience driving a sales team to a number without managing it directly
• Clean, on-brand customer-facing writing, and the ability to QA someone else’s
• Comfort working cross-functionally and owning an escalation process other teams depend on
• Bonus: experience with loyalty or membership programs, multi-brand or marketplace retail, or CX and supply chain escalation design
• We are building with AI as part of how we work. We are looking for people who are curious about AI-assisted tools and eager to adopt them.

Success Metrics

• Application-to-first-order conversion (approved applicants who order within 90 days)
• 90-day repeat rate and 12-month trade LTV
• Tier progression rate
• Cross-brand shopping, total trade revenue, and active-account growth
• Fast, reliable response times to requests from sales, CX, and supply chain

What We’re Looking For

• Highly responsive and dependable during U.S. working hours overlap
• Self-starter who does not need step-by-step direction
• Clear communicator who keeps stakeholders informed without being asked
• Builder and automator who reaches for tooling and triggers before manual follow-up
• Comfortable in a fast-paced, evolving environment with shifting prioritiess

The Details

• Engagement type: Long-term contract, remote
• Location: Latin America: Argentina, Brazil, Uruguay, Mexico, Costa Rica