HRIS Analyst

Wise; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

RSUs

Self-development budget

Health and dental allowance

Life insurance

Paid time off: 30 days vacation, 3 Me?

Sabbatical after four years

Parental leave with childcare support

Transportation vouchers

Meal and food vouchers

TotalPass gym access in Brazil

Resumo da oferta

Wise in São Paulo, Brazil, seeks an HRIS Analyst to join the People Tech Scale squad. You’ll focus on BAU execution, service delivery, and stability of global employee-facing platforms, applying an engineering mindset to reduce ticket volume through self-service and smarter design.

You’ll work with Workday, SmartRecruiters, and Absorb, tracking ticket accuracy, troubleshooting basic issues, and flagging documentation gaps to eliminate friction across Wise.

Qualificações

• Experience in application support or HR systems helpdesk.
• Exposure to data administration, workflows, or navigation within HR platforms (Workday/SmartRecruiters/Absorb).
• Analytical with a customer-first approach and strong troubleshooting skills.
• Familiarity with ticketing systems to manage employee requests.
• Willingness to learn in a globally distributed team with clear communication.

Responsabilidades

• Service Delivery & Triage: manage high‑speed, high‑volume service requests within JSM, providing quick fixes and guidance for core systems.
• Queue Accuracy: ensure ticket data quality and consistency for high user satisfaction.
• Process Improvement Signals: identify recurring tickets and flag friction areas to senior technicians.
• Documentation & Wikis: update internal wikis and flag gaps to keep knowledge current.
• Team Operating Rhythms: participate in standard engineering rituals and planning sessions.

Conhecimentos

People Tech

Workday

HR platforms

Problem solving

Ticketing systems

Communication

Adaptability

Ferramentas

Jira Service Management

Workday

SmartRecruiters

Absorb

Descrição da oferta de emprego

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Job Description

More about our mission and what we offer.

About The Role

As an HRIS Analyst, you will be a key member of our newly transformed People Technology team, focusing on the day‑to‑day execution, rapid service delivery, and stability of our global employee‑facing platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture.

You will absorb incoming business‑as‑usual (BAU) service requests with an active drive to reduce ticket volumes to zero through self‑service and smarter design.

This is an engineering‑mindset role where you will apply foundational technical knowledge to track ticket accuracy, troubleshoot basic application issues, and flag documentation gaps across our core platform tools like Workday, SmartRecruiters, and Absorb to eliminate service friction across Wise.

Why you should join us

• Impact at Scale: You’ll contribute to a mission‑driven organization, building a platform that supports our most important asset: our people — ensuring their daily tools work smoothly and seamlessly.
• Modern Technology Culture: Work with top‑tier collaborative frameworks (Jira Product Discovery, Jira Software, and JSM) with a team focused on systematic automation and eliminating administrative overhead.
• Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values documentation as a default, peer alignment, and scalable workflows.
• Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and the opportunity to develop true domain expertise.

What You’ll Do (Responsibilities)

• Service Delivery & Triage: Efficiently manage high‑speed, high‑volume rapid service requests within Jira Service Management (JSM), focusing on quick fixes, application access requests, and functional "how-to" guidance for core systems.
• Queue Accuracy: Process incoming tickets ensuring high precision, accuracy, and consistency that directly leads to effective and high user satisfaction across the HR stack.
• Process Improvement Signals: Directly support daily work while actively identifying frequently recurring tickets and signaling platform configuration friction areas to higher‑level technicians or leads.
• Documentation & Wikis: Follow established Wise processes and procedures using our internal wikis, proactively flagging any gaps or outdated platform steps to team members to keep knowledge fresh.
• Team Operating Rhythms: Fully participate in our standardized engineering framework rituals, including asynchronous daily standups, live bi‑weekly planning kick-offs, and retrospectives.

Qualifications

• What we’re looking for (Must‑have)
  • People Tech Foundation: Background or foundational experience in an application support, HR systems helpdesk, or functional technical support role.
  • Application Familiarity: Exposure to data administration, workflows, or foundational navigation within modern HR platforms (preferably Workday, SmartRecruiters, or Absorb).
  • Problem‑Solving Mindset: You are analytically minded with a customer‑first approach, taking genuine pride in the quality of your work and troubleshooting system issues consistently.
  • Framework Familiarity: Experience or familiarity working with ticketing systems (Jira Service Management or similar) to manage incoming employee demand.
  • Communication: Clear and effective written and verbal communication, with the ability to convey straightforward platform information and advice to diverse audiences across the organization.
  • Adaptability: Growth‑minded approach with a clear drive to constantly learn through technical platform training and adjust well to feedback in a globally distributed team.
• Nice to have
  • Integration Awareness: Foundational understanding of how data flows between different HR business applications or basic lifecycle workflows.
  • Analytics Exposure: Initial exposure to HR data sets, reporting logic, or metrics tools like Visier.
  • Documentation Curiosity: Experience or interest in creating simple user‑facing system guides or internal wiki articles.

Additional Information

• RSUs in a rapidly growing company.
• An annual self‑development budget.
• Health and dental allowance for you and your dependents – CarePlus (Master1).
• Company‑paid life insurance and an EAP program.
• Paid time off: 30 days vacation, 3 "Me" days, and 1 volunteer day, annually.
• A paid six‑week sabbatical leave after four years.
• Eight weeks of paid parental leave after a year with us, with child care assistance.
• Transportation vouchers.
• Meal and food vouchers: 708 BRL per month meal voucher and 1,166 BRL per month food voucher.
• TotalPass access to 3,500 gyms and studios throughout Brazil.

Legal and Equal Opportunity Statement

We believe teams are strongest when they are diverse, equitable, and inclusive. We are an equal‑opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or protected veteran status.